Tag: Customer Service

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AT&T’s Free MicroCell Campaign Is Awesome.

It’s not often that I’ve been known to praise AT&T for anything, but this time I think they deserve some recognition.  The other day, I received an email from AT&T stating that I was eligible for a free MicroCell.  What is a MicroCell you ask?  A MicroCell is essentially mini cell phone tower for your home/business.  It promises up to 5 bars (I have consistently had 5 bars at all times) at all times and so far in my experience it has delivered just that.

It connects via your Internet connection over ethernet and is designed to support up to 4 simultaneous devices at once.  If you were to buy one, the device costs $130.  There’s no additional monthly fee, all phone calls use your existing minutes on your cell phone plan.  The AT&T MicroCell will only work with AT&T 3G phones and can be configured to support specific phones using the phone number associated with that device.

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Quora: What’s the Big Deal?

I’ve asked this before, but I think it needs to be asked again.  Can someone (anybody) please explain what it is about this Q&A site craze that is going on these days?  Every tech guy (except me it seems) is hyping up Quora as the next big thing. While I admit I said the next big thing will involve communication, I don’t think this is it.  Let me explain.

What is Quora?  To me, Quora is nothing more than a glorified Yahoo Answers.  The only thing Quora has going for it is that very well-respected people within Silicon Valley are on it and answering questions as well as giving advice (and who knows how long that will last).  However, that’s great – if you’re into that type of scene, but then again, most people aren’t.

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Slicehost: Customer Satisfaction Story

Slicehost, which was acquired by Rackspace several months ago, is an excellent company that provides Virtual Private Servers (VPS). These virtual servers provide the owner unrestricted access for both application and web development. As a customer of them for several years I have had many conversations with the Slicehost support staff, and every time I have had a talk, it always turned out great with relevant answers, but today was by far the best interaction with Slicehost I have had yet.

On the morning of January 18, 2010 I sent an email to Jason, one of the co-founders of Slicehost regarding a problem I had when it came to paying for one of several accounts that I hold with Slicehost. I explained my situation to him and several hours later received a reply from Paul. Who is the current General Manager for Slicehost and I was assured that there are steps that could be taken to secure my accounts to prevent any damage while the situation is sorted out.

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