Comcast: the gift that keeps on giving to tech bloggers and stockholders, but unfortunately, not its customers. The latest entry in the Comcast Blunder File comes from The Consumerist, and it is exceptionally bad.
A Comcast customer — one who recently asked to have TV removed from her package — found that her name was later changed on her account. Was it a mistake? Eh, probably not. Because the name in place of her own was not Amelia, or Angela, or Allie.
It was “Asshole.”
The customer in question can [...]
Google Fiber is one of the most sought-after hook-ups in the country. The search giant’s fiber optic program offers great Internet speed at not terribly high prices, providing a solid alternative to the frequently evil ISPs that most cities have to deal with. A new report indicates that the company may be bringing Fiber to a new state in the union: North Carolina.
According to a post on ZDNet today, Google has events scheduled to take place in Raleigh and Charlotte, North Carolina on January 28, while they’ll be coming to another [...]
It’s probably hard to believe that a telecom company would use misleading advertising (eyeroll), but that’s exactly what an advertising review board is saying AT&T has done with its U-Verse Internet service.
The National Advertising Division of the Council of Better Business Bureaus is taking issue with one particular claim made by AT&T — that its U-Verse service provides the “Fastest Internet for the price.” It’s true, but only at the 3 Mbps tier; that doesn’t even qualify as [...]
Sunday has found us once again, which means it’s time to look at the top tech stories of the past week. Companies making headlines include Samsung, Amazon, Microsoft and Comcast. Ready? Let’s go.Samsung Buys SmartThings
The Internet of Things is about to get a real kick in the pants — at least, it will in the Samsung universe. The electronics company reportedly laid down $200 million this week to acquire SmartThings, a company that makes Internet-connected smart devices like lamps and sensors. Will SmartThings [...]
It was only three days ago that I wrote a post covering Comcast’s recent issues in the area of customer service. Three days. In that time, two more stories have popped up that are less than flattering for the company.
The first involves Comcast customer Aaron Spain, who called the provider hoping to cancel his service. Let’s be real: this is a call no one likes to make. We saw with the Ryan Block call that you’ll likely be pressed to retain your service. Reps will throw deals at you in hopes you won’t [...]
The primary focus of cord cutting — at least, from where I’m sitting — seems to be the financial savings. Cable bills haven’t exactly gotten cheaper over the years, and for those who have anything but the most basic package, TV has become a pretty substantial slice of the budget pie.
But while you can cut the cord, you often can’t escape the cable company completely. If you want high Internet speeds, you’re typically stuck with the cable or fiber providers in your area. And when you don’t have anyplace else to go, you [...]
The situation regarding the FCC’s ineptitude over net neutrality has been making headlines lately, with the commission having essentially capitulated to the lobbyists employed by ISPs and preparing to allow them to charge more for better access. Two lawmakers in Washington, D.C., however, have proposed legislation that could preserve net neutrality – if it manages to gin up enough support in the House and Senate, that is.
According to a report in the Washington Post, Senator Patrick Leahy (D-Vt.) and Represenative Doris Matsui [...]
Happy Sunday, everyone! It’s time once again for the Weekend Wrap-Up, where we gather the top stories in tech from the past week and summarize them for your reading pleasure. If you’ve been out of the loop the last couple of days, keep on reading to get caught up. We’ve got stories from Amazon, Google, Apple and Comcast — let’s get to it.Amazon Launches Prime Music
It was rumored for quite a while, and this week, it finally appeared — Amazon Prime Music, a streaming service for Prime [...]
Comcast is rolling out an enormous Wi-Fi network for its customers, but not in the way you’d think. The service is not being built from scratch, but instead piggybacks on the routers already installed for Comcast customers. Around 50,000 wireless hotspots were activated in Houston today, with 100,000 more expected, according to The Houston Chronicle.
How is this possible, you ask? The gist is, your home wireless router could be powering your own Wi-Fi network as well as a public one, labeled “xfinitywifi”, on [...]
When it comes to high-speed Internet on our mobile devices and in our homes, one saving grace is that our wireless carriers and home broadband providers (with the exception of Verizon) aren’t the same companies. But a UBS analyst believes that AT&T’s acquisition attempt of DirecTV is going to have dire consequences for that separating wall.
Why? Because it could help Comcast’s acquisition of Time Warner Cable go through, and from there, Comcast could take a run at wireless carrier T-Mobile.