Business

Where Does Amazon Find These Customer Service People?

Where Does Amazon Find These Customer Service People?

Last month I placed an order on Amazon for the Twelve South HiRise Deluxe for iPhone and when I went to complete the order I opted for next day delivery. Expecting to receive it the following day, I woke up and checked the tracking … [Read more...]

Domino’s Lets You Order a Pizza in the Most Ridiculous Way Possible

Domino’s Lets You Order a Pizza in the Most Ridiculous Way Possible

Domino's CEO Patrick Doyle says, "It's the epitome of convenience." I think it's silly. I'm talking about the newest way to order a pizza from Domino's -- via tweet. But here's where things get ultra-weird. You can either send a … [Read more...]

Verizon Buying AOL for $4.4 Billion

Verizon Buying AOL for $4.4 Billion

It’s the way of all things: AOL, which owns several web-based media outlets including TechCrunch, Engadget, and Huffington Post, among others, is being acquired by Verizon for $4.4 billion in cash. The upshot here is that AOL will live … [Read more...]

All Customer Service Should Be Like This

All Customer Service Should Be Like This

Yesterday I had jury duty for the first time in my life. Yesterday was also the day I was expecting my Milanese Loop band to be delivered from Apple. So as you can imagine the fact that I knew when I got home yesterday I'd be welcomed … [Read more...]

Amazon Receives FAA’s Drone Blessing

Amazon Receives FAA’s Drone Blessing

After whining publicly and doing the corporate equivalent of taking its toys to someone else’s house, Amazon has managed to wrest broad permissions from the FAA to test its drones in the United States. The good news here is that … [Read more...]

The Amazon Dash Button: True One-Click Ordering

The Amazon Dash Button: True One-Click Ordering

Amazon has announced the impending arrival of the Amazon Dash Button, one of the most brilliant initiatives the company has ever created. It is literally a branded button that you stick in your house and connect to the Internet. When … [Read more...]

Amazon to FAA: We’re Moving to Canada

Amazon to FAA: We’re Moving to Canada

Last week, news hit that Amazon was making good on its threats to vacate the United States for drone testing, citing interminable delays in gaining testing approval from the Federal Aviation Administration (FAA). Reported by Reuters, … [Read more...]

Hulu, Amazon, Yahoo Fighting Over Seinfeld Catalog

Hulu, Amazon, Yahoo Fighting Over Seinfeld Catalog

Consider it the Holy Grail of video streaming: the Wall Street Journal reported on Friday that streaming services like Hulu, Amazon, and Yahoo are looking to snap up the rights to offer their subscribers the entire 180-episdoe catalog … [Read more...]