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June 12, 2015

Where Does Amazon Find These Customer Service People?

Last month I placed an order on Amazon for the Twelve South HiRise Deluxe for iPhone and when I went to complete the order I opted for next day delivery. Expecting to receive it the following day, I woke up and checked the tracking number only to see that it wasn’t actually going to show up. So what did I do? I waited that day (just in case) and then the following day I emailed Amazon asking for a refund on the shipping (which I did get). Now overall, I was satisfied with the customer service which in the end is all that really [...]

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May 13, 2015

Domino’s Lets You Order a Pizza in the Most Ridiculous Way Possible

Domino’s CEO Patrick Doyle says, “It’s the epitome of convenience.”

I think it’s silly.

I’m talking about the newest way to order a pizza from Domino’s — via tweet. But here’s where things get ultra-weird. You can either send a tweet to Domino’s using #EasyOrder… or you can send the pizza emoji.

This thing. 

We’ve seen companies fool around with accepting orders on Twitter — Amazon’s #amazoncart comes to mind — but none [...]

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May 12, 2015

Verizon Buying AOL for $4.4 Billion

It’s the way of all things: AOL, which owns several web-based media outlets including TechCrunch, Engadget, and Huffington Post, among others, is being acquired by Verizon for $4.4 billion in cash. The upshot here is that AOL will live on as a Verizon subsidiary, and it gives Verizon a new avenue to provide video content to its customers.

“Verizon’s acquisition further drives its LTE wireless video and OTT (over-the-top video) strategy,” the company explained in its statement Tuesday. It continued:

“AOL’s key assets [...]

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May 8, 2015

All Customer Service Should Be Like This

Yesterday I had jury duty for the first time in my life. Yesterday was also the day I was expecting my Milanese Loop band to be delivered from Apple. So as you can imagine the fact that I knew when I got home yesterday I’d be welcomed by my shiny brand new Apple Watch band is what kept me sane throughout the day at jury duty.

Anyway, at about 3PM I got a notification saying it had been delivered. Yay! When I finally got home, I went directly to the package room and started looking around for the delivery…only I [...]

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April 10, 2015

Amazon Receives FAA’s Drone Blessing

After whining publicly and doing the corporate equivalent of taking its toys to someone else’s house, Amazon has managed to wrest broad permissions from the FAA to test its drones in the United States. The good news here is that America has loosened up its restrictions and allowed for an economic powerhouse to more quickly innovate in the tech space. The bad news is that Amazon has demonstrated that it can affect US policy through the sheer force of its economic powers.

A post on TechCrunch Friday offers the specifics, [...]

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March 31, 2015

The Amazon Dash Button: True One-Click Ordering

Amazon has announced the impending arrival of the Amazon Dash Button, one of the most brilliant initiatives the company has ever created. It is literally a branded button that you stick in your house and connect to the Internet. When you push it, the button tells Amazon to order more of a particular product, which is then shipped to your house. That’s it—and it’s genius.

Amazon has one true goal: to get you to buy more stuff as easily as possible. It’s why they’re working so hard to create autonomous drones for Amazon Prime Air. [...]

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March 30, 2015

Amazon to FAA: We’re Moving to Canada

Last week, news hit that Amazon was making good on its threats to vacate the United States for drone testing, citing interminable delays in gaining testing approval from the Federal Aviation Administration (FAA). Reported by Reuters, the news came in response to the FAA finally approving one of Amazon’s a drones for testing in the United States—and that Amazon had already moved onto newer designs.

Amazon CEO Jeff Bezos showing off an Amazon Prime Air drone on 60 Minutes.

Said Amazon’s VP for global [...]

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March 16, 2015

Hulu, Amazon, Yahoo Fighting Over Seinfeld Catalog

Consider it the Holy Grail of video streaming: the Wall Street Journal reported on Friday that streaming services like Hulu, Amazon, and Yahoo are looking to snap up the rights to offer their subscribers the entire 180-episdoe catalog of Seinfeld episodes. And apparently a deal is close to being finalized.

According to the report, Netflix—arguably the largest video streaming service around—has already declared that it’s out of the running for the show. Last year, Netflix snapped up Friends from Warner Bros. at a price of half a [...]

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February 23, 2015

UPDATED – Magic: New Startup Promises Everything, Can Deliver Nothing

Update!

One of Magic’s co-founders, David Merriman, reached out in response to our post yesterday:

“Hi, co founder of Magic here.

We’re trying our best to get through the waitlist! As you stated in your article, we did not expect such high demand so quickly, but we’re currently scaling to meet that demand. We are committed to this 100% and have a passionate team behind it.

We have the waitlist in order to make sure everyone in the system gets a great experience.

I’m looking [...]

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February 23, 2015

Target Drops Minimum Order Total for Free Shipping Down to $25

Some of the biggest online retailers offer free shipping tied to a “minimum order” total. Amazon, for example, will ship for free only if your order is $35 or more. Walmart’s minimum is even higher, at $50.

It appears Target spotted an opportunity to steal some business — the company just dropped its own minimum for free shipping to $25. So if you’re the type that only buys smaller items, you may wind up qualifying for free shipping through Target, where you might not through another online [...]

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