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panthermom29

IP address compromised??

3 posts in this topic

Hi Janet, lets see what we find !!

 

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Do Not Remove anything or run any tools/programs until advised to do so !


Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  

===================================


AdwCleaner
       
Please download  https://toolslib.net/downloads/viewdownload/1-adwcleaner/  by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the "Clean" button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.


NEXT


    Please download http://thisisudax.org/downloads/JRT.exe]JUNKWARE Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!


NEXT


    Download the free version Malwarebytes' Anti-Malware (save it to your desktop).  >>> https://www.malwarebytes.org/antimalware/
     
      * Windows XP : Double click on the icon to run it.
      *  Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
      
* On the Dashboard click on Update Now
* Go to the Setting Tab
* Under Setting go to Detection and Protection
* Under PUP and PUM make sure both are set to show Treat Detections as Malware
* Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
* Then on the Dashboard click on Scan
* Make sure to select THREAT SCAN
* Then click on Scan

When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard
Please paste the log back into this thread for review
Exit Malwarebytes
   
Post those logs here for me !!

Thanks

Chuck

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Solved ! Will lock this topic !!!

Chuck

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