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wmay61

Virus & slow computer .... help needed

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flashh4   

Howdy wmay61 and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Do Not Remove anything or run any tools/programs until advised to do so !


Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  

 

===================================

 

AdwCleaner
       
Please download http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner] by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the "Clean" button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

NEXT


    Please download http://thisisudax.org/downloads/JRT.exe]JUNKWARE Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!

 

NEXT

 

    Download the free version Malwarebytes' Anti-Malware (save it to your desktop).  >>> https://www.malwarebytes.org/antimalware/
     
      * Windows XP : Double click on the icon to run it.
      *  Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
      *  Select Scan tab.

 

* Select type of scan to perform:


   
  * Threat Scan < --- Select this type of scan
  * Custom Scan
  * Hyper Scan

Next click the Scan button.

When the scan is complete, if no malicious items are found you can close the program.

If malicious items are found be sure that everything is checked, and click Quarantine .

When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
 
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

 

NEXT

 

Download DDS and save it to your Desktop.  >>> http://download.bleepingcomputer.com/sUBs/dds.com


    Double click dds.scr to run the tool.
    If using Vista or Windows 7 you will be prompted by UAC, please allow the prompt.
    DDS will now scan your computer.
    When the scan is complete, DDS will open two (2) logs:
        DDS.txt
        Attach.txt
    If not saved these logs will be automatically deleted when closed, so save both to your Desktop.
    Please note it is important that you post BOTH logs in your topic.


Please note: DDS will ask you to attach the second log (Attach.txt), please ignore this notice and post the log instead.

 

Post next:
1. AdwCleaner Log
2. Junkware Removal Log
3. Malwarebytes Log
4. DDS logs (2 logs)
Thanks
Chuck

 

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flashh4   

wmay61 do you still need help ?? If not i have to lock this topic after 5 days with no response !! You have 24 hrs. to respond !

Thanks

Chuck

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flashh4   

This topic is now closed, if you need it reopened please PM me or any Mod !

Thanks

Chuck

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