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Sid Tryon

computer cleaning

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Howdy Sid and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Do Not Remove anything or run any tools/programs until advised to do so !


Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  

 

===================================

 

AdwCleaner
       
Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the "Clean" button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.

 

NEXT

thisisujrt-1.gif
    Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!

 

NEXT

 

    Download Malwarebytes' Anti-Malware (save it to your desktop).  >>> https://www.malwarebytes.org/antimalware/
      Click the FREE version !!
      * Windows XP : Double click on the icon to run it.
      *  Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"
      *  Select Scan tab.

Malwarebytes.png

* Select type of scan to perform:

MBAMScanTab_zps2c5e74bd.gif
   
  * Threat Scan < --- Select this type of scan
  * Custom Scan
  * Hyper Scan

Next click the Scan button.

When the scan is complete, if no malicious items are found you can close the program.

If malicious items are found be sure that everything is checked, and click Quarantine .

When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
 
Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

 

Post the logs as you get them ! Then move on to the next program and keep doing them !!

If you have any problems just ask. Some programs may sit like it has stopped but it's really cleaning so be patient !

So i need these logs:

1. AdWcleaner log

2. Junkware Removal log

3. Malwarebytes log

 

Thanks

Chuck

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Sid i did not get the AdwCleaner log !!  A copy of that logfile will also be saved in the C:\AdwCleaner folder.

See if you can find it for me please !

Thanks

Chuck

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Posted for Sid:

# AdwCleaner v5.032 - Logfile created 04/02/2016 at 15:03:28
# Updated 31/01/2016 by Xplode
# Database : 2016-02-02.1 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Sidney - SIDNDUSTI
# Running from : C:\Users\Sidney\Downloads\adwcleaner_5.032(3).exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [663 bytes] ##########

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Sid there should of been more info in the log but it may have gotten placed somewhere else, but lets not worry about it just keep going with the other programs & their logs !!

 

Chuck

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Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 8.1 x64
Ran by Sidney (Administrator) on Thu 02/04/2016 at 18:10:20.32
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 


File System: 0

 


Registry: 0

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 02/04/2016 at 18:12:31.86
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

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Sid we are not finding any thing so i recommend upgrading to W10 !!

Run this program to remove the tools we used & the logs !!

Clean up of Malware Removal Tools

Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

    Download Delfix to your desktop and double click it to start the program here             
    Ensure Remove disinfection tools is ticked
    Also tick:
    o Create registry backup
    o Purge system restore
    o Reset system settings

    o Click Run
    The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply.

You can delete any log files left on your desktop as these are no longer needed.

 

Thanks

Chuck

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Here is the link for W10 to download it ........ this will take about 2 hrs or more depends on how fast your computer is !!

https://www.microsoft.com/en-us/software-download/windows10

 

Do NOT shut your computer off/down while the download is in progress !!!!!

 

Let me know if you need any help along the way !!

Chuck

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Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 8.1 x64
Ran by Sidney (Administrator) on Thu 02/04/2016 at 18:10:20.32
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 


File System: 0

 


Registry: 0

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 02/04/2016 at 18:12:31.86
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

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Sid you posted this above. Read what i posted about up-grading to W10 !!!!

Thanks

Chuck

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I'm going to lock this topic, user is going to update to W10 !!!!!

Thanks

Chuck

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