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jmuller98

Need malware and spyware removed from laptop

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Howdy jmuller98 and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Do Not Remove anything or run any tools/programs until advised to do so !


Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


===================================

 

 

AdwCleaner
       
Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the Delete button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.



NEXT

thisisujrt-1.gif
    Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!

Post the logs you will get from running these programs so i can see what is removed & what else we need to do !

 

Thanks

Chuck
 

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Post the logs so i can see what we are dealing with !!!

 

Chuck

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I will lock this topic in 5 days, user has changed her mind on cleaning !!

 

Thanks

Chuck

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