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Dale May, August 26, 2014 in Malware Removal
my kids have downloaded a bunch of games and im sure a ton of viruses. pc is running slow and freez es
Howdy Dale and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !!If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!Do Not Remove anything or run any tools/programs until advised to do so !Perform all actions in the order given.Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! You can do these as your time permits you, you can start the scans and walk away for a while, there will be a log when scan is done ...... copy & paste it into your topic, sometimes you have to click inside the box more than 1 time for it to work, then paste there !Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log in the Malware Removal forum and wait for help. ===================================FARBARDownload the correct version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit) >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/Farbar Recovery Scan Tool (32 bit) >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.===============================AdwCleaner Please download adwcleaner by Xplode onto your desktop.Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"- *Click on the Scan button. *AdwCleaner will begin to scan your computer like it did before. *After the scan has finished ....... This time, click on the Clean button. *Press OK when asked to close all programs and follow the onscreen prompts. *Press OK again to allow AdwCleaner to restart the computer and complete the removal process. *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically. *Copy and paste the contents of that logfile in your next reply. *A copy of that logfile will also be saved in the C:\AdwCleaner folder.NEXT Please download Junkware Removal Tool and save to your desk top. Shut down your protection software now to avoid potential conflicts. * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". * The tool will open and start scanning your system. * Please be patient as this can take a while to complete depending on your system's specifications. * On completion, a log (JRT.txt) is saved to your desktop and will automatically open. * Post the contents of JRT.txt into your next reply ! Re-Boot your computer now !!NEXTFull System Scan with Malwarebytes Antimalware Please download http://www.malwarebytes.org/mbam-download.php Malwarebytes ! Double-click mbam-setup-220.127.116.110.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to the following: Launch Malwarebytes Anti-Malware A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program. Click Finish. Run Malwarebytes Antimalware On the Dashboard, click the 'Update Now >>' link if it does not ask you to Update ! After the update completes, click the 'Scan Now >>' button. Or, on the Dashboard, click the Scan Now >> button. If an update is available, click the Update Now button. A Threat Scan will begin. When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected. In most cases, a restart will be required. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open MBAM once more. Click on the History tab > Application Logs. Double click on the scan log which shows the Date and time of the scan just performed. Click 'Copy to Clipboard' Paste the contents of the clipboard into your reply.Post next:1. FARBAR Log2. AdwCleaner Log3. Junkware Removal Log4. Malwarebytes logThanksChuck
Dale run those and post the logs as you get them !!
cant get it to work tells me to call a toll free number
MOve to next program !
Dale, that cleaned a bunch of crap but i know we are going to find more !!
This topic is now closed by request of user !!!