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molly gould

computer says memory full , runs very slow

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Howdy and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


===================================


AdwCleaner

Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished...
    *This time, click on the Clean button.
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.



NEXT

    
thisisujrt.gif Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!


NEXT


MALWAREBYTES with Pics:

Please download Malwarebytes' Anti-Malware to your desktop.


    * Double-click  mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to  Update Malwarebytes' Anti-Malware and  Launch Malwarebytes' Anti-Malware, then click  Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select  Perform quick scan, then click Scan.

mbam-1.jpg


When the scan is complete, click  OK, then  Show Results to view the results.

scan-finished.jpg

    *  Then click  Remove Selected .
    * When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    * Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.



Please don't attach the scans / logs, use "copy/paste".

 

 

Do this as time permits you, there is no big hurry so if you have any problems just ask & do not agree to buy anything, it's all free !!

 

Post the logs as you get them !!

 

Thanks

Chuck

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Molly you can communicate here also, or ask any questions you may have !!

 

Thanks

Chuck

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Molly, Just hoover your mouse over the program name (adwcleaner) double click it to find/open & then run it !!

 

 

Chuck

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Molly, you can do this ! I will walk you threw any problems you are having !! Stay with me !!

 

Chuck

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Molly try again please to copy & paste !!

 

Hold your left mouse button down & move it over the text you want to copy, when it is highlited it will be blue, let up on the left button. It should stay blue.
Then right click mouse, select "copy". Then where you want to place your copied text right click mouse and choose "paste".

 

 

Chuck

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Due to lack of interest, this topic is closed. If it need re-opened contact me or a Admin !

 

Chuck

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