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Jean Marcus

Have to refresh all the time.

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Slow to load and when it does reload I have to refresh several times.  It also doesn't want to scroll down or up some times.

I would also like to clean it up but still keep all my files and pictures.

Thanks;

Jean

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Howdy and welcome to BestTechie !!!  

My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer.

If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !!
Do Not Remove anything or run any tools/programs until advised to do so !

Perform all actions in the order given.

Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up !  

Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections.  

If you think you have similar problems, please post a log in the Malware Removal forum and wait for help.  


===================================


AdwCleaner

Please download  adwcleaner by Xplode onto your desktop..
   * Close all open programs and internet browsers.
   * Double click on AdwCleaner.exe to run the tool.
   *  Click on Delete button.
   *  A logfile will automatically open after the scan has finished.
   *  Please post the contents of that logfile with your next reply.
   *  You can find the logfile at C:\AdwCleaner[s1].txt. as well.


NEXT

    
thisisujrt.gif Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!

 

 

Post those 2 logs here for me using copy & paste !!

 

Thanks

Chuck
 

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No activity so i will lock this thread, if you need it opened PM me or another mod !!

Thanks

Chuck

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Just follow the instructions above & post the logs !!

You may have to refresh this page to see a new reply !

 

Thanks

Chuck

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Ok lets start this over : These are the 3 program i need you to download & run. Some will produce a log when threw scanning, i need you to copy & paste them into this topic !! Just follow the instructions !

 

 

AdwCleaner
       
Please download adwcleaner by Xplode onto your desktop.
Double click on AdwCleaner.exe to run the tool again.
       Windows XP : Double click on the icon to run it.

       Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator"

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished .......
    
    This time, click on the Clean button.
    
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.



NEXT

thisisujrt-1.gif
    Please download Junkware Removal Tool and save to your desk top.

    Shut down your protection software now to avoid potential conflicts.

    * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    * The tool will open and start scanning your system.
    * Please be patient as this can take a while to complete depending on your system's specifications.
    * On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    * Post the contents of JRT.txt into your next reply !

Re-Boot your computer now !!


NEXT


MALWAREBYTES with Pics:

Please download Malwarebytes' Anti-Malware to your desktop. Or from Here >> http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html


    * Double-click  mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to  Update Malwarebytes' Anti-Malware and  Launch Malwarebytes' Anti-Malware, then click  Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select  Perform quick scan, then click Scan.

mbam-1.jpg


When the scan is complete, click  OK, then  Show Results to view the results.

scan-finished.jpg

    *  Then click  Remove Selected .
    * When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    * Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.

The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    Or via the Logs tab when the application is started.



Please don't attach the scans / logs, use "copy/paste".


Post next:
1. AdwCleaner Log
2. Junkware Removal Log
3. Malwarebytes log
Thanks
Chuck
 

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Ok Jean do not worry about the Adwcleaner log, just go on to the Junkware Removal tool !!

 

Then after i get that log move to the Malwarebytes program & post it's log !!

 

Thanks

Chuck

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Jean, i have to have some logs or i will not know what is being cleaned !! Try the Malwarebytes scan and lets see if i get that log !!

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This is what a AdwCleaner log would look like !

 

 

# AdwCleaner v3.016 - Report created 08/01/2014 at 09:56:52
# Updated 23/12/2013 by Xplode
# Operating System : Windows Vista â„¢ Home Basic Service Pack 2 (32 bits)
# Username : Tim - TIM-PC
# Running from : C:\Users\kim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0W9TFSIF\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : CltMngSvc
Service Deleted : WajamUpdaterV3

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\ParetoLogic
Folder Deleted : C:\ProgramData\SweetIM
Folder Deleted : C:\ProgramData\w3i
Folder Deleted : C:\ProgramData\WeCareReminder
Folder Deleted : C:\Program Files\Ask.com
Folder Deleted : C:\Program Files\Conduit

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EC65F200D112357449C8B1BC3CFA03D0
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F327D0C73C0973644A21E8CC852267A0
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F754C503375A13344B22388E18DFE87E
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FA96423FE2B98E248A3B23548D1E22D9

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16526

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [start Page]

*************************

AdwCleaner[R0].txt - [31983 octets] - [08/01/2014 09:41:18]
AdwCleaner[s0].txt - [30808 octets] - [08/01/2014 09:56:52]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [30869 octets] ##########

 

 

 

`````````````````````````````````````````````````````````

 

 

 

This is what a Junkware Removal log looks like !!

 

Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows Vista â„¢ Home Basic x86
Ran by kim on Wed 01/08/2014 at 10:08:59.17
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\selectrebates

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{F0F12903-DE76-4DF7-BCDC-0A0689151189}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\dynconie
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-3708714885-1391371732-529881198-1000\Software\wajam
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\caphyon
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\savevalet_ie
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A5350CA8-00EF-4ECB-49C8-1AC91895C705}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{627AF46B-2076-42AE-A2FD-8428734D3E74}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C4B8BAB4-1667-11DF-A242-BA9455D89593}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E4E6BF2A-1667-11DF-A01F-1F9655D89593}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F0F12903-DE76-4DF7-BCDC-0A0689151189}
Successfully deleted: [Registry Key] "hkey_current_user\software\microsoft\internet explorer\low rights\elevationpolicy\{a5aa24ea-11b8-4113-95ae-9ed71deaf12a}"

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Tim\appdata\locallow\simppulltoolbar"
Successfully deleted: [Folder] "C:\Program Files\simppulltoolbar"
Successfully deleted: [Folder] "C:\Program Files\sweetpacks"
Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin"
Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{45F17D5A-2D09-406B-A811-FFC5354B3695}
Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{506D6020-114A-42A4-B42B-2B91E564F86B}
Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{857FD2FA-FFCF-468B-A108-FF3C8A691F03}
Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{92EC6D29-3240-450D-A5D2-68280B304644}
Successfully deleted: [Empty Folder] C:\Users\Tim\appdata\local\{DEBB1BE1-E516-462C-B964-412F0044CA49}

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 01/08/2014 at 10:24:41.91
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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