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flashh4

Guide Lines for Malware/HJT help !

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flashh4   

Unless you are a trained Malware expert or registered expert with BestTechie, please refrain from posting help into the Malware Removal topics !!


Guide lines for Malware help !!!

Please note that all instructions given are customized for each individual computer only, the tools used may cause damage if used on a computer with different infections.


Please DO NOT POST YOUR LOG IN SOMEONE ELSE'S THREAD even if you think you have the same problem . This just confuses both users and helpers.
The posting of links or references to warez or any other type of illegal software is strictly forbidden. By doing so you risk having your user account terminated without warning. We will NOT help anyone we suspect of having obtained their software illegally.
We will not support or allow the discussion of any peer to peer (P2P) applications, except for their removal.


* Please note, unless Malware /HJT helper is notified ahead of time, your topic will close if there is not a response in 5 Days.
* Place a link to this thread in your Favorites/Bookmarks for easily returning here.
* Please respond until the Helper gives the all clear, as absence of symptoms does NOT always mean a Clean system.
* Please do not run any other tools/scans/programs unless requested
* Do not install/uninstall anything unless requested
* If you do not understand a step, please STOP and ASK before proceeding*

CAUTION - Please DO NOT USE any SPECIALIZED MALWARE REMOVAL TOOLS, without supervision.

Be advised that running specialized tools on your own, is done solely at your own risk. Doing so could make your pc inoperable and could require a full reinstall of your OS, losing all your programs and data.


Post these logs for help !!!

 

 

FARBAR
Download the correct version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit) >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/
Farbar Recovery Scan Tool (32 bit) >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 

 

AdwCleaner

Please download adwcleaner by Xplode onto your desktop.

 

Double click on AdwCleaner.exe to run the tool again.

    *Click on the Scan button.
    *AdwCleaner will begin to scan your computer like it did before.
    *After the scan has finished...
    *This time, click on the Clean button.
    *Press OK when asked to close all programs and follow the onscreen prompts.
    *Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
    *After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
    *Copy and paste the contents of that logfile in your next reply.
    *A copy of that logfile will also be saved in the C:\AdwCleaner folder.






NEXT



aswMBR Log



Vista and Windows 7 users

1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")



aswMBR was not designed to run in Safe Mode, it was designed to run in Normal Mode.

aswMBR Log


Important! Please do not perform any fix options offered in aswMBR !


* Download aswMBR.exe from here and save it to your Desktop.
* Double click the aswMBR icon to run it.
* Click the Scan button to start scan.
* If you are asked to update the Avast Virus database please allow it to do so.
* When it finishes, press the Save Log button, save the logfile to your desktop and post its contents in your next reply.


aswmbrscan.jpg

I'd like the contents of aswMBR.txt in your next reply, if you'd be so kind.




NEXT



MALWAREBYTES with Pics:

    Please download http://www.malwarebytes.org/mbam-download.php Malwarebytes !


* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.

mbam-1.jpg


When the scan is complete, click OK, then Show Results to view the results.

scan-finished.jpg

* Then click Remove Selected .
* When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
* Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.


Please don't attach the scans / logs, use "copy/paste"



Post next:

1. FARBAR Log

2. AdwCleaner log
3. aswMBR log
4. Malwarebytes log


Also please describe how your computer behaves at the moment.

Thanks
Chuck

 

If you run these be sure and save the logs in case the person helping you needs to look at them !!

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