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I currently have Norton Internet Security 2004, I also run spy sweeper with shields up. Before I bought spy sweeper I found that I had 2 trojans and a worm. Since then I have removed them but am plagued with the thought that there is something else there that I just cant see. I am quite dissapointed with Norton, but would like to know if maybe there is some security vulnerability that Im not aware of.

Logfile of HijackThis v1.99.1

Scan saved at 12:04:26 AM, on 3/1/05

Platform: Windows 98 SE (Win9x 4.10.2222A)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL

C:\WINDOWS\SYSTEM\MSGSRV32.EXE

C:\WINDOWS\SYSTEM\MPREXE.EXE

C:\WINDOWS\SYSTEM\mmtask.tsk

C:\WINDOWS\SYSTEM\MSTASK.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE

C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE

C:\WINDOWS\EXPLORER.EXE

D:\DISKEEPER\DKSERVICE.EXE

C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE

C:\WINDOWS\SYSTEM\RPCSS.EXE

C:\WINDOWS\ptsnoop.exe

C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE

C:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE

C:\WINDOWS\TASKMON.EXE

C:\WINDOWS\SYSTEM\SYSTRAY.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE

C:\WINDOWS\SYSTEM\LEXBCES.EXE

C:\WINDOWS\SYSTEM\LEXPPS.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE

D:\SPY SWEEPER\SPY SWEEPER\SPYSWEEPER.EXE

C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\1033\MSOFFICE.EXE

C:\WINDOWS\SYSTEM\WMIEXE.EXE

C:\WINDOWS\SYSTEM\PSTORES.EXE

C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE

C:\WINDOWS\SYSTEM\DDHELP.EXE

C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\SYSTEM\OOBE\BLANK.HTM

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online

F1 - win.ini: run=hpfsched

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX

O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX

O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe

O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE

O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe

O4 - HKLM\..\Run: [scanRegistry] C:\WINDOWS\scanregw.exe /autorun

O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [CountrySelection] pctptt.exe

O4 - HKLM\..\Run: [LexStart] Lexstart.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [urlLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE

O4 - HKLM\..\Run: [symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start

O4 - HKLM\..\RunServices: [schedulingAgent] mstask.exe

O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"

O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"

O4 - HKLM\..\RunServices: [scriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

O4 - HKLM\..\RunServices: [ccProxy] C:\PROGRA~1\COMMON~1\SYMANT~1\CCPROXY.EXE

O4 - HKLM\..\RunServices: [sndSrvc] C:\PROGRA~1\COMMON~1\SYMANT~1\SNDSRVC.EXE

O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O4 - HKLM\..\RunServices: [DkService] D:\Diskeeper\DkService.exe

O4 - HKCU\..\Run: [spySweeper] "D:\Spy Sweeper\Spy Sweeper\SPYSWEEPER.EXE" /0

O4 - Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &AOL Toolbar search - res://C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL/SEARCH.HTML

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\PROGRAM FILES\AIM95\AIM.EXE

O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL

O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL

O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab

O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www2.incredimail.com/contents/setup...p1/imloader.cab

O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab

O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab

O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/play/classic/SimCityX.cab

O16 - DPF: {A44B714B-EE0F-453E-9300-A69B321FEF6C} (MaxisSimsFamilyTeleX Control) - http://thesims.ea.com/teleport/families/Ma...FamilyTeleX.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {B160422D-0A48-11D4-BD9B-00A0C9B0AB7B} (Download Class) - http://expressit.broderbund.com/plugin/Download.cab

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Hello

Please look over the Following Entries I have listed, run Hijack This again and check them and then, making sure you have No Internet Explorer Windows open, including this one, Press the "Fix Checked" Button with HijackThis.

Reboot If I have specified below, and Post a Fresh HijackThis log.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\SYSTEM\OOBE\BLANK.HTM

After this, Reboot and Delete the following files:

c:\WINDOWS\SYSTEM\OOBE\

Note: Make sure you have Set Windows to show Hidden Files & Folders before you Start Sending Them to us For Analysis, or you're deleting them. This can be done by looking at the instructions at This Webpage http://www.xtra.co.nz/help/0,,4155-1916458,00.html

To Delete These Files/Folders, You Will need to Boot into Safe Mode. This can be done by tapping F8 while your machine restarts.

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I did everything you asked. Thanks again for taking time for me.

Logfile of HijackThis v1.99.1

Scan saved at 9:23:54 PM, on 3/1/05

Platform: Windows 98 SE (Win9x 4.10.2222A)

MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL

C:\WINDOWS\SYSTEM\MSGSRV32.EXE

C:\WINDOWS\SYSTEM\MPREXE.EXE

C:\WINDOWS\SYSTEM\mmtask.tsk

C:\WINDOWS\SYSTEM\MSTASK.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCEVTMGR.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCSETMGR.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPROXY.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SNDSRVC.EXE

C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE

D:\DISKEEPER\DKSERVICE.EXE

C:\WINDOWS\EXPLORER.EXE

C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE

C:\WINDOWS\SYSTEM\RPCSS.EXE

C:\WINDOWS\ptsnoop.exe

C:\PROGRAM FILES\LOGITECH\MOUSEWARE\SYSTEM\EM_EXEC.EXE

C:\PROGRAM FILES\LOGITECH\ITOUCH\ITOUCH.EXE

C:\WINDOWS\TASKMON.EXE

C:\WINDOWS\SYSTEM\SYSTRAY.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCAPP.EXE

C:\WINDOWS\SYSTEM\LEXBCES.EXE

C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\CCPD-LC\SYMLCSVC.EXE

C:\WINDOWS\SYSTEM\LEXPPS.EXE

D:\SPY SWEEPER\SPY SWEEPER\SPYSWEEPER.EXE

C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\1033\MSOFFICE.EXE

C:\WINDOWS\SYSTEM\WMIEXE.EXE

C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online

F1 - win.ini: run=hpfsched

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX

O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX

O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe

O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\LOGITECH\MOUSEW~1\SYSTEM\EM_EXEC.EXE

O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe

O4 - HKLM\..\Run: [scanRegistry] C:\WINDOWS\scanregw.exe /autorun

O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [CountrySelection] pctptt.exe

O4 - HKLM\..\Run: [LexStart] Lexstart.exe

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [urlLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKLM\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMON.EXE

O4 - HKLM\..\Run: [symantec Core LC] C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe start

O4 - HKLM\..\RunServices: [schedulingAgent] mstask.exe

O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme

O4 - HKLM\..\RunServices: [ccEvtMgr] "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"

O4 - HKLM\..\RunServices: [ccSetMgr] "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"

O4 - HKLM\..\RunServices: [scriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg

O4 - HKLM\..\RunServices: [ccProxy] C:\PROGRA~1\COMMON~1\SYMANT~1\CCPROXY.EXE

O4 - HKLM\..\RunServices: [sndSrvc] C:\PROGRA~1\COMMON~1\SYMANT~1\SNDSRVC.EXE

O4 - HKLM\..\RunServices: [AOL TopSpeedMonitor] C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe

O4 - HKLM\..\RunServices: [DkService] D:\Diskeeper\DkService.exe

O4 - HKCU\..\Run: [spySweeper] "D:\Spy Sweeper\Spy Sweeper\SPYSWEEPER.EXE" /0

O4 - Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O8 - Extra context menu item: &AOL Toolbar search - res://C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL/SEARCH.HTML

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\PROGRAM FILES\AIM95\AIM.EXE

O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL

O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\PROGRAM FILES\AOL TOOLBAR\TOOLBAR.DLL

O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab

O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab

O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www2.incredimail.com/contents/setup...p1/imloader.cab

O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol.com/help/acp2/engine/aolcoach_core_1.cab

O16 - DPF: {7936F65B-5993-4CB3-96E2-E2DB0B781E10} - http://download.kerclink.com:8080/KERclinkInstall.cab

O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/play/classic/SimCityX.cab

O16 - DPF: {A44B714B-EE0F-453E-9300-A69B321FEF6C} (MaxisSimsFamilyTeleX Control) - http://thesims.ea.com/teleport/families/Ma...FamilyTeleX.cab

O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

O16 - DPF: {B160422D-0A48-11D4-BD9B-00A0C9B0AB7B} (Download Class) - http://expressit.broderbund.com/plugin/Download.cab

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Your Log is Clean, But You Need to Update Windows and IE to get all the Latest Security Patches that Protects Your Computer.

This can be accessed by going to http://www.windowsupdate.com/ and following the prompts.

For Future Protection

Download and install:

SpywareBlaster will block bad ActiveX and malevolent cookies. http://www.javacoolsoftware.com/spywareblaster.html

IE-SPYAD puts over 4000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.

https://netfiles.uiuc.edu/ehowes/www/resource.htm#IESPYAD

Both are very small free programs that you run once, and then just occasionally to check for updates.

And also see

So how did I get infected in the first place?

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