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Tino

Avg Wont Update After Being Hit By Trojan[INACTIVE]

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Hi there, not sure if this is the right thread but I really need some help!

My Laptop has been hit by a trojan named Crypt.XPACK.Gen. I have already opened my hd, scanned it and removed the trojan with my desktop using AVG.

I put the HD back to my laptop, but cant update the anti virus at all. I have tried turning off the firewall; uninstalling and reinstalling AVG, installing Avira instead, but none of these steps have helped.

Does anyone know what has possibly happened and how I can fix this issue?

Please help!!

Tino

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This is my log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 6:33:43 PM, on 12/22/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\WINDOWS\System32\digtizer.exe

C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe

C:\WINDOWS\system32\o2flash.exe

C:\Program Files\Softex\OmniPass\Omniserv.exe

C:\PROGRA~1\AVG\AVG8\avgam.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\PROGRA~1\AVG\AVG8\avgnsx.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Softex\OmniPass\OPXPApp.exe

C:\WINDOWS\SYSTEM32\WISPTIS.EXE

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\System32\tabbtnu.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe

C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Fingerprint Sensor\ATSwpNav.exe

C:\Program Files\Fujitsu\updnavi\updnavi.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Fujitsu\Utils\FjDspMon.exe

C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe

C:\Program Files\Fujitsu\Utils\fjevents.exe

C:\Program Files\Fujitsu\Utils\FjMnuIco.exe

C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe

C:\WINDOWS\system32\igfxext.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\windows\system32\KADxMain.exe

C:\Program Files\Fujitsu\FUJ02E3\FUJ02E3.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\ltmoh\Ltmoh.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Fujitsu\SSUtility\FJSSDMN.exe

C:\Program Files\Fujitsu\PSUtility\TrayManager.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\SMSC\Seticon.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Softex\OmniPass\scureapp.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\Fujitsu\DispSwitch\DispSwitchLauncher.exe

C:\Program Files\DAEMON Tools\daemon.exe

C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Alias\Alias SketchBook Pro 2.0\AliasSketchSnap.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.aapt.net.au

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office12\GRA8E1~1.DLL

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: (no name) - {99CF4ED7-D27E-4CAA-91F1-3CEFCB41D7BD} - C:\WINDOWS\system32\capico.dll (file missing)

O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

O3 - Toolbar: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL

O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe

O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [snippet] "C:\Program Files\Microsoft Experience Pack\Snipping Tool\SnippingTool.exe" /i

O4 - HKLM\..\Run: [FjStrtAp] C:\Program Files\Fujitsu\Utils\FjStrtAp.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [ATSwpNav] "C:\Program Files\Fingerprint Sensor\ATSwpNav" -run

O4 - HKLM\..\Run: [PCDrProfiler] "C:\Program Files\Fujitsu Hardware Diagnostics Tool\RunProfiler.exe" -r

O4 - HKLM\..\Run: [FJUPDNV_Chitose] C:\Program Files\Fujitsu\updnavi\updnavi.exe

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe

O4 - HKLM\..\Run: [indicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe

O4 - HKLM\..\Run: [KADxMain] C:\windows\system32\KADxMain.exe

O4 - HKLM\..\Run: [LoadFUJ02E3] C:\Program Files\Fujitsu\FUJ02E3\FUJ02E3.exe

O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe

O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [sSUtility] C:\Program Files\Fujitsu\SSUtility\FJSSDMN.exe

O4 - HKLM\..\Run: [PSUtility] C:\Program Files\Fujitsu\PSUtility\TrayManager.exe

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [setIcon] \Program Files\SMSC\Seticon.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Media Codec Update Service] C:\Program Files\Essentials Codec Pack\update.exe -silent

O4 - HKLM\..\Run: [OmniPass] C:\Program Files\Softex\OmniPass\scureapp.exe

O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s

O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [TvOutSwitch] C:\Program Files\Fujitsu\DispSwitch\DispSwitchLauncher.exe

O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-19\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [TabletWizard] %windir%\help\wizard.hta (User 'NETWORK SERVICE')

O4 - S-1-5-18 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'SYSTEM')

O4 - S-1-5-18 Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'SYSTEM')

O4 - .DEFAULT Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User 'Default user')

O4 - .DEFAULT Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE (User 'Default user')

O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: Alias SketchBook Snapshot.lnk = C:\Program Files\Alias\Alias SketchBook Pro 2.0\AliasSketchSnap.exe

O4 - Global Startup: Bluetooth Manager.lnk = ?

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O14 - IERESET.INF: START_PAGE_URL=http://www.pc-ap.fujitsu.com/

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O17 - HKLM\System\CCS\Services\Tcpip\..\{0366A53B-C306-4573-B321-9D50D1DBFD7E}: NameServer = 85.255.116.110;85.255.112.113

O17 - HKLM\System\CCS\Services\Tcpip\..\{9909B9FD-0E93-4153-B3D5-CF83BB28FEA2}: NameServer = 85.255.116.110;85.255.112.113

O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.116.110;85.255.112.113

O17 - HKLM\System\CS3\Services\Tcpip\..\{0366A53B-C306-4573-B321-9D50D1DBFD7E}: NameServer = 85.255.116.110;85.255.112.113

O17 - HKLM\System\CS4\Services\Tcpip\Parameters: NameServer = 85.255.116.110;85.255.112.113

O17 - HKLM\System\CS4\Services\Tcpip\..\{0366A53B-C306-4573-B321-9D50D1DBFD7E}: NameServer = 85.255.116.110;85.255.112.113

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.116.110;85.255.112.113

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~3\Office12\GR99D3~1.DLL

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll

O20 - AppInit_DLLs: avgrsstx.dll

O20 - Winlogon Notify: PSUTY - C:\WINDOWS\SYSTEM32\PSUWNP.dll

O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe

O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe

O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: Digitizer Service (Digitizer) - WACOM - C:\WINDOWS\System32\digtizer.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: mental ray 3.5 Satellite (32-bit) (mi-raysat_3dsmax9_32) - Unknown owner - C:\Program Files\Autodesk\3ds Max 9\mentalray\satellite\raysat_3dsmax9_32server.exe

O23 - Service: O2Micro Flash Memory (O2Flash) - O2Micro International - C:\WINDOWS\system32\o2flash.exe

O23 - Service: Softex OmniPass Service (omniserv) - Softex Inc. - C:\Program Files\Softex\OmniPass\Omniserv.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

--

End of file - 14983 bytes

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Hello

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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