edanto

Unknown Owner - C:\windows\system32\svcprs32.exe And Unknown File In Winsock Lsp: C:\windows\system32\wpclsp.dll

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Hi,

I'm trying to fix a friends computer that does weird things with the internet connection - it drops out and freezes the computer from time to time when online. I've done a virus scan with CA (said it was clean) and malwarebytes (found two dodgy registry entries and removed them) but the odd behaviour is still there.

Is there anything unusual about this log file? I haven't looked at these before, but I've pointed out the bits that are suspicious to me.

Can anyone advise me, please?

thanks

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 14:40:11, on 20/11/2008

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe

C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\rundll32.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\Program Files\Synaptics\SynTP\SynToshiba.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\System32\wpcumi.exe

C:\Windows\tsnp2std.exe

C:\Windows\vsnp2std.exe

C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe

C:\Windows\cfgmng32.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\cavrid.exe

C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe

C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\OpenOffice.org 3\program\soffice.exe

C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe

C:\Program Files\OpenOffice.org 3\program\soffice.bin

C:\Windows\system32\mdmcls32.exe

C:\Users\Denise\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Denise\AppData\Local\Google\Update\GoogleUpdate.exe

C:\Users\Denise\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Windows\System32\cmd.exe

C:\Windows\system32\conime.exe

D:\Runscanner\hijackthis.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\CA\CA Internet Security Suite\ccprovep.exe

C:\Windows\system32\mdmcls32.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CAGlobal.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.ie/0SEENIE/SAOS01?FORM=TOOLBR

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.ie/0SEENIE/SAOS01?FORM=TOOLBR

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blackle.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.ie/0SEENIE/SAOS01?FORM=TOOLBR

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll

O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dll

O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll

O3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dll

O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [WPCUMI] C:\Windows\system32\WpcUmi.exe

O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"

O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"

O4 - HKLM\..\Run: [cafw] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl

O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [NavRegReminder] "C:\Windows\temp\NavBrowser.exe" /r /i "C:\Windows\temp\NavLoad.ini"

O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [Google Update] "C:\Users\Denise\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe

O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll

O9 - Extra button: eBay - {C08CAF1D-C0A3-40D5-9970-06D067EAC017} - http://www.webtip.ch/cgi-bin/toshiba/tracker_url.pl?EN (file missing)

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O13 - Gopher Prefix:

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe

O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe

O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe

O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe

O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe

O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe

O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe

O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe

O23 - Service: WinSock Svchost Manager (WinSvchostManager) - Unknown owner - C:\Windows\System32\svcprs32.exe

--

End of file - 11113 bytes

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Hello and Welcome to the forums. :)

I am MoNsTeReNeRgY22 and I will be assisting you with your malware problem today.

I am not seeing anything malicous from this log, so lets dig a little deeper.

Step 1

Please download ATF Cleaner by Atribune.

  • Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.

If you use Firefox browser

  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

Step 2

Download OTViewIt to your desktop.

  • Close all windows and open it
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up called OTViewIt.txt, the other will be saved on your desktop and called Extras. Post both those logs here.
  • You may need to use two posts to get it all on the forum

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Thanks for the welcome!

I'll start doing what you suggested and let you know how it goes.

Just to give you the other specs on the laptop, it's a Toshiba Equim A100, Vista SP1, 1.67GHz dual core, 2.5GB RAM

Edited by edanto

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Hello again,

Please do an online scan with Kaspersky WebScanner

I highly recommend using Internet Explorer for best results!

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.

  • The program will install and then begin downloading the latest definition files.
  • Once they are downloaded, the database will be updated.
    Please accept any ActiveX or Java notifications
  • After the files have been updated, go to the left side of the page under the Scan section and select My Computer.
  • This will start the program and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

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