Antivirus Xp 2008....can't Remove All Viruses![INACTIVE]

[Spazio 78]

Hi

A few days ago my computer got infected with the dreaded Virus AntiVirus XP 2008. After a day pacing through the internet and heeding peopls advice I finally managed to remove it......some parts manually and some using MalwareBytes, SuperAntispyware, Adaware and AVG......however my PC still has these viruses:

Trojan-clicker.win32.tiny.h

Trojan-downloader.win32.agent.bq

Trojan-spy.win32.keylogger.aa

Trojan-spy.win32.GreenScreen

Trojan-spy.HTML.Bankfraud.dq

and maybe more hiding that the above malware/spyware removal tools cant seem to locate/remove. My system is a little sluggish and when I connect to the internet I get a notice asking me to protect myself from one of the above viruses and then it directs me to a website where i can buy a removal tool...

Anyhow...here is the Hijack this log>

Logfile of HijackThis v1.99.1

Scan saved at 16:16:02, on 18/08/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16705)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\WINDOWS\Explorer.EXE

C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE

C:\Program Files\iPod Access for Windows\iPAHelper.exe

C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

C:\Documents and Settings\All Users\Application Data\janyzefo\nstgvizc.exe

C:\WINDOWS\system32\CTHELPER.EXE

C:\PROGRA~1\Grisoft\AVG7\avgcc.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe

C:\WINDOWS\pwfotiji.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\WINDOWS\system32\rofonglc.exe

C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\explorer.exe

C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.skybroadband.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customi...fo/bt_side.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.htm

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://home.bt.yahoo.com/

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\WINDOWS\PCHEALTH\HELPCTR\System\panels\blank.htm

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local

R3 - Default URLSearchHook is missing

O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll

O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon

O4 - HKLM\..\Run: [OpwareSE4] "C:\Program Files\ScanSoft\OmniPageSE4\OpwareSE4.exe"

O4 - HKLM\..\Run: [actutil] C:\WINDOWS\pwfotiji.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - HKCU\..\Run: [srvadmhlp] C:\WINDOWS\system32\rofonglc.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Microsoft Office\Office10\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.skybroadband.com (file missing)

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll

O11 - Options group: [iNTERNATIONAL] International*

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1218194157406

O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://www.inforiviera.it/new_webcam/AxisCamControl.ocx

O17 - HKLM\System\CCS\Services\Tcpip\..\{7F5C7065-F040-478D-BB55-7546D55C5345}: NameServer = 192.168.0.1

O17 - HKLM\System\CCS\Services\Tcpip\..\{880163D6-89BB-4D06-BD15-0833CAB337EF}: NameServer = 192.168.0.1

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O21 - SSODL: aplui - {385B8ECE-4FBD-CE9E-E11D-041C4E3423C8} - C:\Program Files\gvdodoe\aplui.dll

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPAHelper.exe - Unknown owner - C:\Program Files\iPod Access for Windows\iPAHelper.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe

O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe

O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

I would do a complete re-install if I could find the bloody disc to do it , so your help would be much appreciated.

Thanks

[Spazio 78]

bump

[sarahw]

Hi,

Welcome to the site

I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.

I want you to show hidden files. There are instructions HERE to help you do this.

You should have Administrator rights to perform the fixes. Some of the instructions I give may need to be printed or saved for reference during the fix. Some of the fix will be done in Safe Mode so you will be unable to access this thread at that time.

Please dont use any of the tools without specific instructions. Some of them are dangerous (and could leave your computer in worse condition that it is when infected) if used incorrectly.

These instructions should be read first, then followed. If you do not understand something, don't be afraid to ask, or see if I'm on chat.

[sarahw]

1.

Please download Malwarebytes' Anti-Malware to your desktop.

Double-click mbam-setup.exe and follow the prompts to install the program.

At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform full scan (Full scan is optional. According to the program's creator Quick Scan will do just fine.).

Click Scan.

When the scan is complete, click OK, then Show Results to view the results.

If Malware is found...

Be sure that everything is checked, and click Remove Selected.

When completed, a log will open in Notepad.

Please save it to your desktop.

NOTE: Logs can be retrieved at a later date from the Malwarebytes' Anti-Malware main screen:

Launch Malwarebytes' Anti-Malware.

Click the Logs tab.

Double-click log-mm.dd.yyyy [xxxxxx].txt.

In your next reply post the Malwarebytes' Anti-Malware log.

2.

Click HERE and run an online scan with Kaspersky WebScanner

• Click on Kaspersky Online Scanner
  
• You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
    
  • Once the files have been downloaded click on NEXT
    
  • Now click on Scan Settings
    
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)
      
    • Scan Options:
      Scan Archives
      Scan Mail Bases
      

  [*]Click OK

  [*]Now under select a target to scan:

  • Select My Computer
    

  [*]This will program will start and scan your system.

  [*]The scan will take a while so be patient and let it run.

  [*]Once the scan is complete it will display if your system has been infected.

  • Now click on the Save as Text button:
    

  [*]Save the file to your desktop.

  [*]Copy and paste that information into your next post.