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Gerry

Problems With Avg

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Hi Folks!

I would appreciate the advice of the experts on my following problem:

1. At present I have AVG Free Build 510 installed on my PC.

2. Because I have been exp. some problems with this I want to uninstall

this and replace with the latest version (Build 516), which I have

already downloaded but have not set-up yet.

3. My problem is that I am unable to uninstall the Build 510 version due to

a problem. The following error message appears before the uninstall

could be finalised:

Local machine: installation failed

Installation:

Error: Action failed for file setup.exe: creating backup....

Access is denied. (5) %DESTINATION% = "C:\Program Files\Grisoft\AVG Free\setup.exe.install_backup", %SOURCE% = "C:\Program Files\Grisoft\AVG Free\setup.exe"

4. I would like to know how to resolve this in order to remove Build 510

from my computer.

Your assistance in this will be most appreciated.

Thanks!

Gerry

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Hi Folks!

I would appreciate the advice of the experts on my following problem:

1. At present I have AVG Free Build 510 installed on my PC.

2. Because I have been exp. some problems with this I want to uninstall

this and replace with the latest version (Build 516), which I have

already downloaded but have not set-up yet.

3. My problem is that I am unable to uninstall the Build 510 version due to

a problem. The following error message appears before the uninstall

could be finalised:

Local machine: installation failed

Installation:

Error: Action failed for file setup.exe: creating backup....

Access is denied. (5) %DESTINATION% = "C:\Program Files\Grisoft\AVG Free\setup.exe.install_backup", %SOURCE% = "C:\Program Files\Grisoft\AVG Free\setup.exe"

4. I would like to know how to resolve this in order to remove Build 510

from my computer.

Your assistance in this will be most appreciated.

Thanks!

Gerry

I have always just gone to AVG and downloaded the latest version. Upon installation it would see an older version and delete it if it needed to.

Edited by irregularjoe

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http://www.grisoft.com/doc/51/us/crp/0/num/288

Has many articles on uninstallation issues.

How to uninstall AVG (remove it permanently from PC)

Click on Start > All Programs > AVG 7.5 > Uninstall AVG Anti-Virus for Windows.

If you experience any problems with the uninstallation procedure, please follow the steps below:

Download the latest installation file of AVG from Downloads-Programs

After downloading, run this file and choose the Uninstall Product option in the Select Setup Type dialog

Finish the uninstallation process

Edited by Pete_C

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http://www.grisoft.com/doc/51/us/crp/0/num/288

Has many articles on uninstallation issues.

How to uninstall AVG (remove it permanently from PC)

Click on Start > All Programs > AVG 7.5 > Uninstall AVG Anti-Virus for Windows.

If you experience any problems with the uninstallation procedure, please follow the steps below:

Download the latest installation file of AVG from Downloads-Programs

After downloading, run this file and choose the Uninstall Product option in the Select Setup Type dialog

Finish the uninstallation process

Thanks!

Will use your advice.

Regards.

Gerry

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