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Window Features Disabled After Spywarebot Span[INACTIVE]

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Hi. Completed SpywareBot scan and it detected 3000+ files and I deleted them like a dummy. After that computer started to act up and lost several XP home Window functions such IE7, Outlook Express, Control Panel Internet Options, Help & Support etc. I did manage to get File Companion Search and System Restore back by regedit. Also scanned system with Trend Micro Housecall and CW Shredder, and completed a hard drive scan (clean volume). The Firefox Browser has always worked although computer runs slower now. Please review the hijackthis and let me know if this is a spyware related problem. Thank you. :blink:

Logfile of HijackThis v1.99.1

Scan saved at 1:22:49 AM, on 7/26/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Creative\ShareDLL\CtNotify.exe

C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Creative\ShareDLL\Mediadet.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

C:\Program Files\Dell AIO Printer A960\dlbfbmon.exe

C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe

C:\Program Files\Common Files\Sonic Shared\CineTray.exe

C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\WINDOWS\system32\cisvc.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\cidaemon.exe

C:\Documents and Settings\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=552...cid={SUB_CLCID}

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe

O4 - HKLM\..\Run: [yfdhyyrbwck] C:\WINDOWS\System32\aqoidi.exe

O4 - HKLM\..\Run: [XfkLnlP4] C:\documents and settings\local settings\temp\XfkLnlP4.exe

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [urlLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\hcenter.exe" /starthidden /tgcmdwrapper

O4 - HKLM\..\Run: [storageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [spywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot

O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"

O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [intelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

O4 - HKLM\..\Run: [hcenter] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /flow RebootResume

O4 - HKLM\..\Run: [GzK] C:\documents and settings\local settings\temp\GzK.exe

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup

O4 - HKLM\..\Run: [Dell AIO Printer A960] "C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKLM\..\Run: [AutoLoader7F7r1RIgZdaZ] "C:\WINDOWS\System32\vssrprxy.exe" /HideUninstall /PC="AM.WILD"

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"

O4 - HKLM\..\Run: [9a8954b8680d] C:\WINDOWS\System32\AC3API42.exe

O4 - HKLM\..\Run: [7soX3FV] vssrprxy.exe

O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Wryu.exe

O4 - HKCU\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [MB77RPZqe] stcrsfr.exe

O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Startup: PowerReg Scheduler V3.exe

O4 - Startup: PowerReg Scheduler.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Sonic CinePlayer Quick Launch.lnk = C:\Program Files\Common Files\Sonic Shared\CineTray.exe

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O11 - Options group: [iNTERNATIONAL] International*

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} - http://www.vectorvest.com/install/vvonlineus/setup.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - http://update.microsoft.com/windowsupdate/...b?1123634454218

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1134412663500

O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab

O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4056/ftp...302/Coupons.cab

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

Edited by happyheart

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happyheart,

Hello, and welcome to Besttechie. You do indeed still have infections, so I'm going to help you clean up. For the record, Spywarebot is not an application I would recommend - there are better ones out there, and Spywarebot is considered by many to be a rogue application, because it plays on the name of Spybot Search and Destroy.

Please go to Uploadmalware to upload a suspicious file for analysis.

  • Enter your username from this forum
  • Copy and paste the link to this thread
  • Browse for this filename: C:\WINDOWS\System32\vssrprxy.exe
  • In the comments, please mention that I asked you to upload this file
  • Click on Send File

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O4 - HKLM\..\Run: [yfdhyyrbwck] C:\WINDOWS\System32\aqoidi.exe

O4 - HKLM\..\Run: [XfkLnlP4] C:\documents and settings\victoria summers\local settings\temp\XfkLnlP4.exe

O4 - HKLM\..\Run: [spywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot

O4 - HKLM\..\Run: [GzK] C:\documents and settings\victoria summers\local settings\temp\GzK.exe

O4 - HKLM\..\Run: [AutoLoader7F7r1RIgZdaZ] "C:\WINDOWS\System32\vssrprxy.exe" /HideUninstall /PC="AM.WILD"

O4 - HKLM\..\Run: [9a8954b8680d] C:\WINDOWS\System32\AC3API42.exe

O4 - HKLM\..\Run: [7soX3FV] vssrprxy.exe

O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Wryu.exe

O4 - HKCU\..\Run: [MB77RPZqe] stcrsfr.exe

O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe

Now close all windows other than HiJackThis, then click Fix Checked. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Show Hidden Files

* Click Start.

* Open My Computer.

* Select the Tools menu and click Folder Options.

* Select the View Tab.

* Under the Hidden files and folders heading select Show hidden files and folders.

* Uncheck the Hide protected operating system files (recommended) option.

* Click Yes to confirm.

* Click OK.

Please remove these entries from Add/Remove Programs in the Control Panel(if present):

Weboffer

Spywarebot

Please note any other programs that you dont recognize in that list in your next response

Please delete these folders using Windows Explorer(if present):

C:\Program Files\SpywareBot

C:\Program Files\Web Offer

Please delete these files using Windows Explorer(if present):

C:\WINDOWS\System32\aqoidi.exe

C:\documents and settings\victoria summers\local settings\temp\XfkLnlP4.exe

C:\documents and settings\victoria summers\local settings\temp\GzK.exe

C:\WINDOWS\System32\vssrprxy.exe

C:\WINDOWS\System32\AC3API42.exe

C:\WINDOWS\System32\Wryu.exe

stcrsfr.exe <--- You'll have to search for this file, but it may be in either c:\windows or c:\windows\system32

Hide Hidden Files

* Click Start.

* Open My Computer.

* Select the Tools menu and click Folder Options.

* Select the View Tab.

* Under the Hidden files and folders heading select Do Not Show hidden files and folders.

* Check the Hide protected operating system files (recommended) option.

* Click Yes to confirm.

* Click OK.

After that, Reboot.

Please download ATF Cleaner by Atribune.

This program is for XP and Windows 2000 only

  • Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.

If you use Firefox browser

  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.

1. Download ComboFix.exe using either of these links:

* bleepingcomputer.com

* techsupportforum.com

2. Double click on combofix.exe & follow the prompts.

3. When finished, it shall produce a log for you. Post that log & a fresh HJT log in your next reply

Note:

Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

Thanks,

sari

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happyheart,

Hello, and welcome to Besttechie. You do indeed still have infections, so I'm going to help you clean up. For the record, Spywarebot is not an application I would recommend - there are better ones out there, and Spywarebot is considered by many to be a rogue application, because it plays on the name of Spybot Search and Destroy.

Please go to Uploadmalware to upload a suspicious file for analysis.

  • Enter your username from this forum
  • Copy and paste the link to this thread
  • Browse for this filename: C:\WINDOWS\System32\vssrprxy.exe
  • In the comments, please mention that I asked you to upload this file
  • Click on Send File

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O4 - HKLM\..\Run: [yfdhyyrbwck] C:\WINDOWS\System32\aqoidi.exe

O4 - HKLM\..\Run: [XfkLnlP4] C:\documents and settings\victoria summers\local settings\temp\XfkLnlP4.exe

O4 - HKLM\..\Run: [spywareBot] C:\Program Files\SpywareBot\SpywareBot.exe -boot

O4 - HKLM\..\Run: [GzK] C:\documents and settings\victoria summers\local settings\temp\GzK.exe

O4 - HKLM\..\Run: [AutoLoader7F7r1RIgZdaZ] "C:\WINDOWS\System32\vssrprxy.exe" /HideUninstall /PC="AM.WILD"

O4 - HKLM\..\Run: [9a8954b8680d] C:\WINDOWS\System32\AC3API42.exe

O4 - HKLM\..\Run: [7soX3FV] vssrprxy.exe

O4 - HKLM\..\Run: [2LRX2W83X2T3MQ] C:\WINDOWS\System32\Wryu.exe

O4 - HKCU\..\Run: [MB77RPZqe] stcrsfr.exe

O4 - HKCU\..\Run: [eZWO] C:\PROGRA~1\Web Offer\wo.exe

Now close all windows other than HiJackThis, then click Fix Checked. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Show Hidden Files

* Click Start.

* Open My Computer.

* Select the Tools menu and click Folder Options.

* Select the View Tab.

* Under the Hidden files and folders heading select Show hidden files and folders.

* Uncheck the Hide protected operating system files (recommended) option.

* Click Yes to confirm.

* Click OK.

Please remove these entries from Add/Remove Programs in the Control Panel(if present):

Weboffer

Spywarebot

Please note any other programs that you dont recognize in that list in your next response

Please delete these folders using Windows Explorer(if present):

C:\Program Files\SpywareBot

C:\Program Files\Web Offer

Please delete these files using Windows Explorer(if present):

C:\WINDOWS\System32\aqoidi.exe

C:\documents and settings\victoria summers\local settings\temp\XfkLnlP4.exe

C:\documents and settings\victoria summers\local settings\temp\GzK.exe

C:\WINDOWS\System32\vssrprxy.exe

C:\WINDOWS\System32\AC3API42.exe

C:\WINDOWS\System32\Wryu.exe

stcrsfr.exe <--- You'll have to search for this file, but it may be in either c:\windows or c:\windows\system32

Hide Hidden Files

* Click Start.

* Open My Computer.

* Select the Tools menu and click Folder Options.

* Select the View Tab.

* Under the Hidden files and folders heading select Do Not Show hidden files and folders.

* Check the Hide protected operating system files (recommended) option.

* Click Yes to confirm.

* Click OK.

After that, Reboot.

Please download ATF Cleaner by Atribune.

This program is for XP and Windows 2000 only

  • Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Click the Empty Selected button.

If you use Firefox browser

  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

For Technical Support, double-click the e-mail address located at the bottom of each menu.

1. Download ComboFix.exe using either of these links:

* bleepingcomputer.com

* techsupportforum.com

2. Double click on combofix.exe & follow the prompts.

3. When finished, it shall produce a log for you. Post that log & a fresh HJT log in your next reply

Note:

Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

Thanks,

sari

Hello Sari,

Thank you for your quick reply. Could not locate vssrprxy.exe and did find vssreset.bat which I uploaded per your instructions.

Windows Explorer did not find any of the other files you mentioned. The stcrsfr.exe search found registration entry in C:\documentsandsettings\Allusers\Application Data\Sybot S&D\Backups but there was no file to delete. Thank you for your help.

Here is the info from ATF Cleaner:

2007-07-26 14:32:47 - ComboFix 07-07-23.6 - Service Pack 2 NTFS

((((((((((((((((((((((((( Files Created from 2007-06-26 to 2007-07-26 )))))))))))))))))))))))))))))))

2007-07-26 14:31 51,200 --a------ C:\WINDOWS\nircmd.exe

2007-07-13 18:09 <DIR> d-------- C:\WINDOWS\SYSTEM32\Photosynth

2007-07-12 00:54 <DIR> d-------- C:\I386 from CD

2007-07-11 00:50 446,464 -ra------ C:\WINDOWS\SYSTEM32\hhactivex.dll

2007-07-11 00:50 176,128 --a------ C:\WINDOWS\SYSTEM32\RcdScan.dll

2007-07-10 20:47 <DIR> d-------- C:\DOCUME~1\VICTOR~1\APPLIC~1\MSN6

2007-07-10 20:47 <DIR> d-------- C:\DOCUME~1\ALLUSE~1\APPLIC~1\MSN6

2007-07-09 19:35 66,048 --a------ C:\WINDOWS\ieResetIcons.exe

2007-07-08 17:06 4,194,304 --a------ C:\DOCUME~1\VICTOR~1\ntuser.dat

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

2007-07-26 18:15:44 24,748 ----a-w C:\DOCUME~1\VICTOR~1\APPLIC~1\wklnhst.dat

2007-07-17 01:55:32 7,376 ----a-w C:\WINDOWS\mozver.dat

2007-07-12 05:53:27 -------- d-----w C:\DOCUME~1\VICTOR~1\APPLIC~1\SpywareBot

2007-07-11 05:09:12 -------- d-----w C:\Program Files\Windows NT

2007-07-11 04:50:25 -------- d--h--w C:\Program Files\InstallShield Installation Information

2007-05-16 15:12:02 683,520 ----a-w C:\WINDOWS\system32\inetcomm.dll

2006-03-13 01:19:30 69,616 ----a-w C:\DOCUME~1\VICTOR~1\APPLIC~1\GDIPFONTCACHEV1.DAT

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Disc Detector"="C:\Program Files\Creative\ShareDLL\CtNotify.exe" [2001-12-26 03:00]

"ViewMgr"="C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe" []

"URLLSTCK.exe"="C:\Program Files\Norton Internet Security\UrlLstCk.exe" [2003-12-11 19:35]

"tgcmd"="C:\Program Files\Support.com\BellSouth\hcenter.exe" []

"StorageGuard"="C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-02-13 02:01]

"RoxioDragToDisc"="C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe" [2005-09-21 22:13]

"RealTray"="C:\Program Files\Real\RealPlayer\RealPlay.exe" [2004-05-19 15:51]

"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [2004-08-25 17:13]

"Pure Networks Port Magic"="C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" [2004-05-07 16:54]

"PCMService"="C:\Program Files\Dell\Media Experience\PCMService.exe" [2003-08-26 20:47]

"MMTray"="C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" [2005-03-15 09:58]

"mmtask"="C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe" [2005-03-15 09:58]

"Microsoft Works Update Detection"="C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2003-12-05 23:08]

"IntelMeM"="C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe" [2003-09-03 21:12]

"hcenter"="C:\Program Files\Support.com\BellSouth\hcenter.exe" []

"diagent"="C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" [2002-04-03 02:01]

"Dell AIO Printer A960"="C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe" [2003-09-21 16:21]

"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [2003-11-10 13:30]

"BJCFD"="C:\Program Files\BroadJump\Client Foundation\CFD.exe" [2002-09-10 22:26]

"AOLDialer"="C:\Program Files\Common Files\AOL\ACS\AOLDial.exe" [2004-04-07 12:07]

"AOL Spyware Protection"="C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe" [2004-10-18 17:42]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Symantec NetDriver Monitor"="C:\PROGRA~1\SYMNET~1\SNDMon.exe" [2004-06-30 19:04]

"Sonic RecordNow!"="" []

"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [2004-10-13 12:24]

"DellSupport"="C:\Program Files\Dell Support\DSAgnt.exe" [2004-07-19 08:51]

"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 03:56]

C:\Documents and Settings\Victoria Summers\Start Menu\Programs\Startup\

DESKTOP.INI [2002-09-03 10:00:00]

PowerReg Scheduler V3.exe [2004-05-22 11:55:04]

PowerReg Scheduler.exe [2004-06-23 18:50:43]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\

Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 22:05:26]

America Online Tray Icon.lnk - C:\Program Files\America Online 9.0\aoltray.exe [2004-05-19 15:51:23]

DESKTOP.INI [2002-09-03 10:00:00]

Kodak EasyShare software.lnk - C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe [2005-11-04 15:04:48]

KODAK Software Updater.lnk - C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe [2004-02-13 14:12:08]

Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2001-02-13 02:01:04]

Sonic CinePlayer Quick Launch.lnk - C:\Program Files\Common Files\Sonic Shared\CineTray.exe [2005-08-11 03:01:00]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]

@=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]

Notification Packages

Contents of the 'Scheduled Tasks' folder

2007-07-25 14:14:54 C:\WINDOWS\tasks\Norton AntiVirus - Scan my computer

2007-07-26 07:00:00 C:\WINDOWS\tasks\SpywareBot Scheduled Scan.job

2007-07-26 18:37:00 C:\WINDOWS\tasks\Symantec NetDetect.job

**************************************************************************

catchme 0.3.1061 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2007-07-26 14:36:28

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\CancelAutoplay\Clsid]

"\30 A?E?2?A?E?D?8?F?-?5?6?9?5?-?4?a?6?d?-?9?7?0?9?-?1?4?E?5?1?C?D?1?7?B?1?C?'?"=""

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

Completion time: 2007-07-26 14:37:51

--- E O F ---

Here's HJT log:

Logfile of HijackThis v1.99.1

Scan saved at 2:43:35 PM, on 7/26/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Creative\ShareDLL\CtNotify.exe

C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\Creative\ShareDLL\Mediadet.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\BroadJump\Client Foundation\CFD.exe

C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Dell AIO Printer A960\dlbfbmon.exe

C:\Program Files\Dell Support\DSAgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe

C:\Program Files\Common Files\Sonic Shared\CineTray.exe

C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe

C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\WINDOWS\system32\cisvc.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

C:\WINDOWS\System32\nvsvc32.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\cidaemon.exe

C:\WINDOWS\explorer.exe

C:\WINDOWS\system32\notepad.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\DOCUME~1\VICTOR~1\LOCALS~1\Temp\Temporary Directory 2 for HijackThis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.bellsouth.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll

O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll

O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

O4 - HKLM\..\Run: [urlLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe

O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /tgcmdwrapper

O4 - HKLM\..\Run: [storageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"

O4 - HKLM\..\Run: [mmtask] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [intelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

O4 - HKLM\..\Run: [hcenter] "C:\Program Files\Support.com\BellSouth\hcenter.exe" /starthidden /flow RebootResume

O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup

O4 - HKLM\..\Run: [Dell AIO Printer A960] "C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe"

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [bJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"

O4 - HKCU\..\Run: [symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Startup: PowerReg Scheduler V3.exe

O4 - Startup: PowerReg Scheduler.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe

O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe

O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

O4 - Global Startup: Sonic CinePlayer Quick Launch.lnk = C:\Program Files\Common Files\Sonic Shared\CineTray.exe

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O11 - Options group: [iNTERNATIONAL] International*

O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} - http://www.vectorvest.com/install/vvonlineus/setup.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - http://update.microsoft.com/windowsupdate/...b?1123634454218

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1134412663500

O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab

O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4056/ftp...302/Coupons.cab

O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe

O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe

O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe

O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

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Hello again. Have another question. Now am receiving a message "Browser failed to load our css files" when trying to access Yahoo Finance. Is it possible to get these files back? Thank you for all your help!

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happyheart,

I'm sorry for the late reply. I've been busy this week. Your log is clean. I'm not sure about the Yahoo issue. I've done some research on that and haven't found anything at all about that issue. Is it still happening? My concern is that Spywarebot deleted some important files, and it may be necessary to repair your Windows installation.

Edited by sari

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