lynneasum

Thank you so much for all your help!! I will finish the recommended safety things you said!! Again thanks so much!! Lynn

Results of screen317's Security Check version 0.99.85 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 11 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Norton 360 WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` SparkTrust PC Cleaner Plus Java 6 Update 26 Java version out of Date! Adobe Flash Player 13.0.0.214 Flash Player out of Date! Adobe Reader 10.1.10 Adobe Reader out of Date! Google Chrome 35.0.1916.114 Google Chrome 35.0.1916.153 Google Chro

All processes killed ========== OTL ========== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully! 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{d944bb61-2e34-4dbf-a683-47e505c587dc}\ deleted successfully. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{d944bb61-2e34-4dbf-a683-47e505c587dc}\ not found. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{ec29edf6-ad3c-4e1c-a087-d6cb81400c43}\ deleted successfully. 64bit-Registry key HKEY_LOCA

I see the fix but don't know what to push to start it?

I don't see how to run the OTl.exe

Where do I find the OTL fix

chuck

Chuck, I keep trying to copy to clipboard and it doesn't do anything, is there something special to make it work? thanks Lynn

OTL logfile created on: 6/5/2014 4:46:18 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\katy\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.11.9600.17041) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 7.80 Gb Total Physical Memory | 4.69 Gb Available Physical Memory | 60.17% Memory free 15.60 Gb Paging File | 11.45 Gb Available in Paging File | 73.40% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot

Chuck, I just sent the malwarebytes from the clipboard to you. I have done the three you asked, what do we do now? Thanks Lynn

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.1.4 (04.06.2014:1) OS: Windows 7 Home Premium x64 Ran by katy on Wed 06/04/2014 at 14:07:18.31 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys ~~~ Files ~~~ Folders ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Wed 06/04/2014 at 14:41:02.27 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Deleted : HKCU\Software\Micr

# AdwCleaner v3.211 - Report created 03/06/2014 at 15:03:28 # Updated 26/05/2014 by Xplode # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits) # Username : katy - TLGARDEN # Running from : C:\Users\katy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TPZ4IKI3\adwcleaner_3.211.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\Users\katy\AppData\Local\Websteroids Folder Deleted : C:\Users\katy\AppData\Local\Google\Chrome\User Data\Default\Extensions\gaiilaahiahdejapggenmdmafpmbipje ***** [ Shortcuts ] ***** ***

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233} Key Deleted : HKCU\Software\Micr