Cass1

Hi Chuck, I don't know if they use the paid version Norton Internet Security, but I doubt it. I don't see it listed in the programs, either. The ESET scanner is still running and it's only about 45% done. I'll be leaving for work soon, but I will check on it on my lunch break and post results if it's done. Thanks, Cassi

Hi Chuck, we're back! I did not find Reg Cleaner Pro in the add/remove programs. Here is the OTl log: All processes killed ========== OTL ========== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully! 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}\ deleted successfully. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D944BB61-2E34-4DBF-A683-47E505C587DC}\ not found. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer

Chuck, will do. We've had something come up and I have to go to Utah tonight and will be gone until Friday night. I won't be able to work on this again until then. So if you could, please leave this thread open and I will continue when I get back. Many thanks! Cassi

Chuck, I am tied up for the rest of the day. I'll check in later. Thank you so much for your help!

OTL Extras logfile created on: 10/15/2013 10:57:44 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Nore Marie\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.75 Gb Total Physical Memory | 2.29 Gb Available Physical Memory | 61.06% Memory free 7.49 Gb Paging File | 5.59 Gb Available in Paging File | 74.61% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C:

OTL logfile created on: 10/15/2013 10:57:44 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Nore Marie\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.75 Gb Total Physical Memory | 2.29 Gb Available Physical Memory | 61.06% Memory free 7.49 Gb Paging File | 5.59 Gb Available in Paging File | 74.61% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %Syst

Malwarebytes log: Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.10.15.05 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 9.0.8112.16421 Nore Marie :: NOREMARIE-HP [administrator] 10/15/2013 10:42:00 AM mbam-log-2013-10-15 (10-42-00).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 196736 Time elapsed: 4 minute(s), 17 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected:

JRT log: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.0.4 (10.06.2013:1) OS: Windows 7 Home Premium x64 Ran by Nore Marie on Tue 10/15/2013 at 10:17:01.99 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys ~~~ Files ~~~ Folders ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Tue 10/15/2013 at 10:24:37.94 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

ADW log: # AdwCleaner v3.007 - Report created 15/10/2013 at 10:05:49 # Updated 09/10/2013 by Xplode # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits) # Username : Nore Marie - NOREMARIE-HP # Running from : C:\Users\Nore Marie\Downloads\adwcleaner.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339} Key Deleted : HKLM\SOFTWARE\Classes\I

Attach: . DDS (Ver_2012-11-20.01) . Microsoft Windows 7 Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 10/6/2013 5:18:40 PM System Uptime: 10/15/2013 8:57:13 AM (1 hours ago) . Motherboard: Hewlett-Packard | | 165C Processor: AMD Turion II P560 Dual-Core Processor | Socket S1G4 | 2500/200mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 283 GiB total, 247.448 GiB free. D: is FIXED (NTFS) - 15 GiB total, 1.859 GiB free. E: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP10: 10/15/20

DDS log: DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 9.0.8112.16514 BrowserJavaVersion: 10.40.2 Run by Nore Marie at 9:53:07 on 2013-10-15 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3835.2329 [GMT -6:00] . AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF} SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202} FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4} . ============== Running Pro

Hello Chuck, This laptop runs Windows7 and is apparently full of junk. Can you help? Thanks, Cassi

Chuck, I read your post above and cannot thank you enough. Things are running SO much better now! I may get with you in a few weeks about an old laptop we have. It's basically unusable also. It would be great to get it cleaned up and running again! Thank you again, Chuck! Cassi

Ok, Chuck. The eset scanner has completed. The only thing it found was cute pdf writer. I thought I copied the log, but when I attempted to paste it, it was not there. Things are running so much better now. I can quickly open multiple windows, whereas before it would freeze up and take 15 minutes+ to open just one extra window. And forget about opening multiple programs, it would just die. Yes, we looked into installing more RAM, but this is one of those rare systems where the only source for the RAM is Dell, and it's prohibitively expensive. So I think we will get the important stuff off

Thanks, Chuck. It is running nicely, though not as quickly as it has in the past. We'll see how it continues to improve. The eset scan is still going. I'm not sure what our Internet speed is, we just have probably the slowest plan our cable provider offers. I will have to let the scan continue and check on it when I get back from work in the morning. Again, thank you! Cassi

Here is the latest log: All processes killed ========== OTL ========== Service WDICA stopped successfully! Service WDICA deleted successfully! Service PDRFRAME stopped successfully! Service PDRFRAME deleted successfully! Service PDRELI stopped successfully! Service PDRELI deleted successfully! Service PDFRAME stopped successfully! Service PDFRAME deleted successfully! Service PDCOMP stopped successfully! Service PDCOMP deleted successfully! Service PCIDump stopped successfully! Service PCIDump deleted successfully! Service lbrtfdc stopped successfully! Service lbrtfdc deleted successfully!

Old Timer log: OTL logfile created on: 10/10/2013 10:48:25 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\Max\My Documents\Downloads Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation Internet Explorer (Version = 8.0.6001.18702) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 255.01 Mb Total Physical Memory | 39.89 Mb Available Physical Memory | 15.64% Memory free 621.67 Mb Paging File | 273.44 Mb Available in Paging File | 43.99% Paging File free Paging file location(s): C:\pagefile.sys

Security Check log: Results of screen317's Security Check version 0.99.74 Windows XP Service Pack 3 x86 Internet Explorer 8 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.75.0.1300 CCleaner Adobe Flash Player 11.1.102.55 Adobe Reader 10.1.8 Adobe Reader out of Date! Mozilla Firefox 8.0 Firefox out of Date! Google Chrome 29.0.1547.76 Google Chrome 30.0.1599.69 ````````Process Check: objlist.exe by Laurent```````` ````````````````

Here is the Malwarebytes log. I will be back later this evening to check in for more instructions. Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Database version: v2013.10.10.05 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Max :: HAL2 [administrator] 10/10/2013 10:57:48 AM mbam-log-2013-10-10 (10-57-48).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 246554 Time elapsed: 22 minute(s), 19 second(s) Memory Processe

Ok, sounds good Chuck. Here is the log from Junk Removal Tool: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.0.4 (10.06.2013:1) OS: Microsoft Windows XP x86 Ran by Max on Thu 10/10/2013 at 10:10:27.62 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\M

Thanks, Chuck. Here are the results of the AdwCleaner scan. Do I go straight into the next step, or do I need to wait until you give the "all clear"? # AdwCleaner v3.007 - Report created 10/10/2013 at 09:55:23 # Updated 09/10/2013 by Xplode # Operating System : Microsoft Windows XP Service Pack 3 (32 bits) # Username : Max - HAL2 # Running from : C:\Documents and Settings\Max\Desktop\adwcleaner.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\Documents and Settings\Max\Application Data\Systweak File Deleted : C:\Documents and Settings\Lo

I hope you can help. My husband's older Dell desktop running WindowsXP is extremely slow and seems overtaxed if more than one window is open at once. This has been going on for some time and it is so bad that we just don't use this computer anymore. I'd like to try to get it in running order again and would appreciate some help.