loukirkham

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Everything posted by loukirkham

  1. God Bless you Chuck! I will definitely spread the word that you guys are trustworthy and I am thankful that sometimes.... there really are people out there that genuinely want to help...just for the love of it!!
  2. So we have microsoft security virus protection, but do we have a firewall installed...not sure of the difference? And is it safe to download adobe flash player? So far Chuck.....................THANK YOU!!! (can you PM me on FB with your home address? I know you said you didn't want anything but a "thank you" but we would like to thank you properly for your time and help.... you have spent a lot of hours helping me!)
  3. C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IIMHDGXG\stubinst_pkg_en-us[1].cab Win32/OpenCandy application deleted - quarantined C:\Users\Admin\AppData\Local\Temp\APNStub.exe a variant of Win32/Bundled.Toolbar.Ask application cleaned by deleting - quarantined C:\Users\Admin\AppData\Local\Temp\babylon-setup.exe Win32/Toolbar.Babylon application cleaned by deleting - quarantined C:\Users\Admin\AppData\Local\Temp\OptimizerPro-US.exe a variant of Win32/Adware.SpeedingUpMyPC.A application cleaned by deleting - quarantined C:\Users\Admin\AppData\Local\Temp\set
  4. okay, so it won't let me uninstall those java updates...it says preparing to remove, then asks if i want to allow it to make changes, and when I say no, it just boots me out, and if I say yes, it the preapres to install something! The other things is, when you firts asked me to run the ESet program, you said make sure "remove found threats" was UNCHECKED and when you said run it again, you said make sure it is CHECKED. Which one shall I do?
  5. I don't think I did it right...when I re-read your instructions I realised I didn't do the bit about advanced settings. The way I ran the scan did flag up the threat that I pasted below C:\Users\Admin\AppData\Local\Temp\OptimizerPro-US.exe a variant of Win32/Adware.SpeedingUpMyPC.A application Should I re-run doing the advanced setting bit?
  6. Do you actually want me to uninstall spybot? I have used it ocasionally in the past as a scanner. Is it not very good? Other than that I think microsoft security essentials is the only antivirus protectio we have. I'm not sure I know how to temp disable it! I will have to have a look. Sorry I haven't been here today...crazy day!
  7. I did the 1st part on OTL...won't get to the 2nd part until tonight. Is microsoft security essentials what I need to disable?
  8. ok, I think that's all of it...please don't stay up all night reading this stuff!
  9. OTL Extras logfile created on: 4/30/2013 9:22:30 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Admin\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.74 Gb Total Physical Memory | 2.30 Gb Available Physical Memory | 61.45% Memory free 7.48 Gb Paging File | 5.79 Gb Available in Paging File | 77.36% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRo
  10. on: 4/30/2013 9:22:30 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Admin\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.74 Gb Total Physical Memory | 2.30 Gb Available Physical Memory | 61.45% Memory free 7.48 Gb Paging File | 5.79 Gb Available in Paging File | 77.36% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %Program
  11. shall I do the old timer scan now?
  12. ok...so yes I did run it! But I didn't save it to my computer. I downloaded it again and I think I have what you are looking for... did the whole delete thing and this is the log it gave me after the re-start AdwCleaner v2.300 - Logfile created 04/30/2013 at 20:30:52 # Updated 28/04/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Admin - HP # Boot Mode : Normal # Running from : C:\Users\Admin\Downloads\adwcleaner.exe # Option [Delete] ***** [services] ***** ***** [Files / Folders] ***** Folder Deleted : C:\Program Files (x86)\SmileBox_EN Folder Del
  13. ok, so this is why I am confused. I ran the aswMBR.exe program (the 1st one you told me to run) but I haven't actually downloaded the adwcleaner.exe tool. Presumably I have to download that and run it? Do you have a link?
  14. so do I actually run an aswMBR scan again? when I double click on it, it doesn't give me a delete option
  15. Chuck, I will have to do this one this evening.... thank you so much for your help! Speak to you later
  16. ok Chuck...I think I have completed all the scans! Sorry I am a bit nervous about doing all this...you hear of so many things that can destroy your computer, hence all my questions when I get flashing red lights!!
  17. # AdwCleaner v2.300 - Logfile created 04/30/2013 at 08:05:29 # Updated 28/04/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Admin - HP # Boot Mode : Normal # Running from : C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QZBZQK6P\adwcleaner.exe # Option [search] ***** [services] ***** ***** [Files / Folders] ***** Folder Found : C:\Program Files (x86)\SmileBox_EN Folder Found : C:\Program Files\IB Updater Folder Found : C:\Users\Admin\AppData\Local\APN Folder Found : C:\Users\Admin\AppData\Local\PackageAware Fold
  18. I hope this is ok Chuck....... looks like there has been lots "deleted"!!! Hope nothing critical.....I don't understand most of it but I see microsoft files and things included in the list!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 4.9.3 (04.29.2013:2) OS: Windows 7 Home Premium x64 Ran by Admin on Tue 04/30/2013 at 7:48:12.26 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services Successfully stopped: [service] ib updater Successfully deleted: [service] ib updater ~~~ Registry Values Successfully deleted: [Registry Value] HKEY_LOCAL_
  19. I was about to download the junkware removal tool and I had a warning that JRT.exe is not commonly downloaded and could harm your computer!! I haven't done this one because of that message. How can I be sure it won't harm my computer?
  20. Malwarebytes Anti-Malware (Trial) 1.75.0.1300 www.malwarebytes.org Database version: v2013.04.29.09 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 9.0.8112.16421 Admin :: HP [administrator] Protection: Enabled 4/29/2013 7:05:43 PM mbam-log-2013-04-29 (19-05-43).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 220538 Time elapsed: 6 minute(s), 29 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious
  21. Sorry it took so long to get back to you! The following is the aswMBR log text aswMBR version 0.9.9.1771 Copyright© 2011 AVAST Software Run date: 2013-04-29 18:54:03 ----------------------------- 18:54:03.930 OS Version: Windows x64 6.1.7601 Service Pack 1 18:54:03.930 Number of processors: 4 586 0x502 18:54:03.930 ComputerName: HP UserName: 18:54:09.370 Initialize success 18:54:15.931 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000058 18:54:15.931 Disk 0 Vendor: Seagate_ HP35 Size: 715404MB BusType: 8 18:54:16.011 Disk 0 MBR read successfully 18:54:16.021 Di
  22. ok. I have to get going in a minute. I downloaded the first thing and when I try and open it, it says do you want the program to make changes to your computer.... is that safe?
  23. Chuck Before I go ahead and do this, I have a concern. I am downloading a bunch of stuff, then it says to shut down my protection software and run a program. I am nervous about doing this! Lou
  24. To flashh4- Hiya, you offered to help with my computer clean up. I am thinking we have a problem somewhere as somthing is interfering with our browser on google. Thank you!!