loukirkham

God Bless you Chuck! I will definitely spread the word that you guys are trustworthy and I am thankful that sometimes.... there really are people out there that genuinely want to help...just for the love of it!!

So we have microsoft security virus protection, but do we have a firewall installed...not sure of the difference? And is it safe to download adobe flash player? So far Chuck.....................THANK YOU!!! (can you PM me on FB with your home address? I know you said you didn't want anything but a "thank you" but we would like to thank you properly for your time and help.... you have spent a lot of hours helping me!)

C:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IIMHDGXG\stubinst_pkg_en-us[1].cab Win32/OpenCandy application deleted - quarantined C:\Users\Admin\AppData\Local\Temp\APNStub.exe a variant of Win32/Bundled.Toolbar.Ask application cleaned by deleting - quarantined C:\Users\Admin\AppData\Local\Temp\babylon-setup.exe Win32/Toolbar.Babylon application cleaned by deleting - quarantined C:\Users\Admin\AppData\Local\Temp\OptimizerPro-US.exe a variant of Win32/Adware.SpeedingUpMyPC.A application cleaned by deleting - quarantined C:\Users\Admin\AppData\Local\Temp\set

okay, so it won't let me uninstall those java updates...it says preparing to remove, then asks if i want to allow it to make changes, and when I say no, it just boots me out, and if I say yes, it the preapres to install something! The other things is, when you firts asked me to run the ESet program, you said make sure "remove found threats" was UNCHECKED and when you said run it again, you said make sure it is CHECKED. Which one shall I do?

I don't think I did it right...when I re-read your instructions I realised I didn't do the bit about advanced settings. The way I ran the scan did flag up the threat that I pasted below C:\Users\Admin\AppData\Local\Temp\OptimizerPro-US.exe a variant of Win32/Adware.SpeedingUpMyPC.A application Should I re-run doing the advanced setting bit?

Do you actually want me to uninstall spybot? I have used it ocasionally in the past as a scanner. Is it not very good? Other than that I think microsoft security essentials is the only antivirus protectio we have. I'm not sure I know how to temp disable it! I will have to have a look. Sorry I haven't been here today...crazy day!

I did the 1st part on OTL...won't get to the 2nd part until tonight. Is microsoft security essentials what I need to disable?

ok, I think that's all of it...please don't stay up all night reading this stuff!

OTL Extras logfile created on: 4/30/2013 9:22:30 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Admin\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.74 Gb Total Physical Memory | 2.30 Gb Available Physical Memory | 61.45% Memory free 7.48 Gb Paging File | 5.79 Gb Available in Paging File | 77.36% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRo

on: 4/30/2013 9:22:30 PM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Admin\Downloads 64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation Internet Explorer (Version = 9.0.8112.16421) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.74 Gb Total Physical Memory | 2.30 Gb Available Physical Memory | 61.45% Memory free 7.48 Gb Paging File | 5.79 Gb Available in Paging File | 77.36% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %Program

shall I do the old timer scan now?

ok...so yes I did run it! But I didn't save it to my computer. I downloaded it again and I think I have what you are looking for... did the whole delete thing and this is the log it gave me after the re-start AdwCleaner v2.300 - Logfile created 04/30/2013 at 20:30:52 # Updated 28/04/2013 by Xplode # Operating system : Windows 7 Home Premium Service Pack 1 (64 bits) # User : Admin - HP # Boot Mode : Normal # Running from : C:\Users\Admin\Downloads\adwcleaner.exe # Option [Delete] ***** [services] ***** ***** [Files / Folders] ***** Folder Deleted : C:\Program Files (x86)\SmileBox_EN Folder Del

ok, so this is why I am confused. I ran the aswMBR.exe program (the 1st one you told me to run) but I haven't actually downloaded the adwcleaner.exe tool. Presumably I have to download that and run it? Do you have a link?

so do I actually run an aswMBR scan again? when I double click on it, it doesn't give me a delete option

Chuck, I will have to do this one this evening.... thank you so much for your help! Speak to you later