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  1. Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.
  2. Hi no worries, 1. Close any open browsers. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. 3. Open notepad and copy/paste the text in the quotebox below into it: Save this as CFScript.txt, in the same location as ComboFix.exe Refering to the picture above, drag CFScript into ComboFix.exe When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply. Go to Kaspersky website and perform an online antivirus scan. Read through the requirements and privacy statement and click on Accept button. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run. When the downloads have finished, click on Settings. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button: Spyware, Adware, Dialers, and other potentially dangerous programs Archives Mail databases [*]Click on My Computer under Scan. [*]Once the scan is complete, it will display the results. Click on View Scan Report. [*]You will see a list of infected items there. Click on Save Report As.... [*]Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  3. Please download ComboFix from Here or Here to your Desktop. **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop** If you are using Firefox, make sure that your download settings are as follows: Tools->Options->Main tab Set to "Always ask me where to Save the files". [*]During the download, rename Combofix to Combo-Fix as follows: [*]It is important you rename Combofix during the download, but not after. [*]Please do not rename Combofix to other names, but only to the one indicated. [*]Close any open browsers. [*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. ----------------------------------------------------------- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask. ----------------------------------------------------------- Close any open browsers. WARNING: Combofix will disconnect your machine from the Internet as soon as it starts Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished. If there is no internet connection after running Combofix, then restart your computer to restore back your connection. ----------------------------------------------------------- [*]Double click on combo-Fix.exe & follow the prompts. [*]When finished, it will produce a report for you. [*]Please post the "C:\Combo-Fix.txt" for further review. **Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**
  4. Hi, Step #1 Run OTL.exe Under the Custom Scans/Fixes box at the bottom, paste in the following :OTL O20 - HKLM Winlogon: UIHost - (C:\Program) - File not found O33 - MountPoints2\{6484f7e4-be4c-11dc-8a66-0014a5e8fe40}\Shell - "" = AutoRun O33 - MountPoints2\{6484f7e4-be4c-11dc-8a66-0014a5e8fe40}\Shell\AutoRun - "" = Auto&Play O33 - MountPoints2\{6484f7e4-be4c-11dc-8a66-0014a5e8fe40}\Shell\AutoRun\command - "" = F:\LaunchU3.exe -- File not found O33 - MountPoints2\{758f6161-7a1e-11db-8826-806d6172696f}\Shell - "" = AutoRun O33 - MountPoints2\{758f6161-7a1e-11db-8826-806d6172696f}\Shell\AutoRun - "" = Auto&Play :Files C:\Documents and Settings\Tyler Odegaard\Application Data\Viewpoint C:\Documents and Settings\All Users\Application Data\Viewpoint :Commands [purity] [emptytemp] [start explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Step #2 Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546 I suggest you remove the program now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player. Please go to Start > Control Panel > Add/Remove Programs and remove the following (if present): J2SE Runtime Environment 5.0 Update 6 Java™ SE Runtime Environment 6 Update 1 Java™ 6 Update 2 Java™ 6 Update 3 Step #3 Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. Beware it is NOT supported for use in 9x or ME and probably will not install in those systems Upgrading Java: Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 16. Click the "Download" button to the right. Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.". Click on Continue. Click on the link to download Windows Offline Installation (jre-6u16-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager.. Close any programs you may have running - especially your web browser. Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java. Check any item with Java Runtime Environment (JRE or J2SE) in the name. Click the Remove or Change/Remove button. Repeat as many times as necessary to remove each Java version. Reboot your computer once all Java components are removed. Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u14-windows-i586.exe and select "Run as an Administrator.")
  5. Hi Sccrluk9, Thanks for letting me know.
  6. Hi Sccrluk9, Welcome to Best Techie Step #1 Download OTL to your desktop. Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. When the window appears, underneath Output at the top change it to Minimal Output. Check the boxes beside LOP Check and Purity Check. Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTListIt2. Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. Step #2 We Need to check for Rootkits with RootRepeal Download RootRepeal from the following location and save it to your desktop. Zip Mirrors (Recommended) Primary Mirror Secondary Mirror Secondary Mirror [*]Rar Mirrors - Only if you know what a RAR is and can extract it. Primary Mirror Secondary Mirror Secondary Mirror [*]Extract RootRepeal.exe from the archive. [*]Open on your desktop. [*]Click the tab. [*]Click the button. [*]Check all seven boxes: [*]Push Ok [*]Check the box for your main system drive (Usually C:), and press Ok. [*]Allow RootRepeal to run a scan of your system. This may take some time. [*]Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please. Step #3 Please download Malwarebytes' Anti-Malware Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish, so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
  7. Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.
  8. Do you still need help? If so please read this Thread