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sarahw

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About sarahw

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    Malware Removal Staff
  • Birthday 01/01/1909

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    http://www.pc-offensive.com/
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    Female
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    http://www.pc-offensive.com

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  • Operating System
    Vista, XP, 98, Dos

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  1. sarahw

    Malware Removal Rookie[INACTIVE]

    Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.
  2. sarahw

    Malware Removal Rookie[INACTIVE]

    Hi, Could you please tell me what is wrong with the computer. 1. Please download Malwarebytes' Anti-Malware from Here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly. 2. Please do an online scan with Kaspersky WebScanner Click on Accept You will be promted to install an ActiveX component from Kaspersky, Click Yes. The program will launch and then begin downloading the latest definition files: Once the files have been downloaded click on NEXT Now click on Scan Settings In the scan settings make that the following are selected:Scan using the following Anti-Virus database: Extended (if available otherwise Standard) Scan Options: Scan Archives Scan Mail Bases [*]Click OK [*]Now under select a target to scan: Select My Computer [*]This will program will start and scan your system. [*]The scan will take a while so be patient and let it run. [*]Once the scan is complete it will display if your system has been infected. Now click on the Save as Text button: [*]Save the file to your desktop. [*]Copy and paste that information in your next post.
  3. sarahw

    Hijack Log :\

    I'm really sorry. I've overlooked your thread. Your logs look clean now. Are you having any other problems? Here is an article you may find interesting: How To Speed Up Your PC Here is an article that will help explain how you became infected, and how to prevent further infections: Where do infections come from? How did I get an infection?
  4. sarahw

    Hijack Log :\

    Hi, Could you please post another Hijack This log so I can see if your clean. Can you also run Mbam again and post a log please.
  5. sarahw

    Hijack Log :\

    Hi swiv, Have you done the instructions in post #2
  6. sarahw

    Hijack Log :\

    are you thinking of msconfig? Have you disabled anything form startup? Open HiJackThis Click on the "Config..." button on the bottom right Click on the tab "Misc Tools" Check off the 2 boxes next to the Box that says "Generate StartupList log" Click on the button "Generate StartupList log" Copy and past the StartupList from the notepad into your next post
  7. sarahw

    Hijack Log :\

    Hi, Welcome to the site I deleted the codeboxes as they are not neccesary and its easier for me to read it this way. Please read the following: How To Load Windows Safe Mode How to show hidden files, folders and system files I want you to change your computers settings to "Show all hidden files and folders" and "unhide operating system files" using the directions above. Next, re-open HiJackThis and scan. Check the boxes next to all the entries listed below. O4 - HKLM\..\Run: [sYS1] C:\WINDOWS\system32\system.exe O4 - HKLM\..\Run: [sYS2] C:\WINDOWS\system32\bad1.exe O4 - HKLM\..\Run: [sYS3] C:\WINDOWS\system32\bad2.exe O4 - HKLM\..\Run: [sYS4] C:\WINDOWS\system32\bad3.exe Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis. Reboot into safe mode. You will not be able to view this thread in safe mode. write down or save in notepad the following instructions. Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these files (if present): C:\WINDOWS\system32\system.exe C:\WINDOWS\system32\bad1.exe C:\WINDOWS\system32\bad2.exe C:\WINDOWS\system32\bad3.exe After that, Reboot normally.
  8. Hi there, Welcome to the site I'll be handling your log and will get you cleaned up. We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/combofix/how-to-use-combofix * Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Please include the C:\ComboFix.txt in your next reply for further review.
  9. sarahw

    My Hijackthis Log

    Hi, Sorry about the delay. If you still need help, follow these instructions: Please download Malwarebytes' Anti-Malware from Here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
  10. sarahw

    Warning Balloon

    Hi, Sorry about the wait. If you still need help, just follow these instructions: Please download Malwarebytes' Anti-Malware from Here. Double Click mbam-setup.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note) The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Copy&Paste the entire report in your next reply. Extra Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.
  11. sarahw

    Login Loop Windows Xp[INACTIVE]

    Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.
  12. Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.
  13. sarahw

    Spyware Removal Scan Reports[INACTIVE]

    Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.
  14. sarahw

    Tearing My Hair Out[RESOLVED]

    Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. Everyone else please begin a New Topic.
  15. sarahw

    Need Help[INACTIVE]

    Inactive topic... If you still need help on this problem, contact me or one of the Moderators to re-open this up. Topic closed.