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About flashh4

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    Malware Removal Specialist
  • Birthday 08/04/46

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    Computer cleaning & infections.
    Love riding 4 wheelers (atv)

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  • Operating System
    W-10 on both Hp desk models

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  1. Windows 10 Fall update

    When you get the Fall update for Windows Version 1709 (OS Build 16299.15) make sure to do a new system restore & check to make sure your Antivirus is turned on !! Chuck
  2. Firefox Quantum

    New browser out soon or you can try the New browser in Beta. I have ran it all day & seems pretty fast ! Try it now or wait for the full version around Nov. 4th, let me know what you think !! Firefox Quantum available as Beta and Developer Edition This is still in Beta version !! https://www.mozilla.org/en-US/firefox/quantum/ Chuck
  3. Windows 10 Fall update

    Microsoft will introduce it's "Fall update" Oct. 17th !! This will be a big update so be prepared. I turn off my "antivirus" before installing, some antivirus may cause slowness downloading & others can cause a fail ! Chuck
  4. No wonder Best Buy is dying

    Our Best Buy close to us in Northern Wyoming is in Billings,Montana only 70 miles away ! It is loaded with all kinds of electronics, maybe it is where all of you guys stuff is located. And the sales people break their necks trying to get to you first ! Maybe living in the less populated states does have it's advantages !! You and Mandy have a great vacation !! Chuck
  5. As keeping to our policy, after 5 days with no reply i will close this topic. If you need this topic opened please notify me or any Mod !! Thanks Chuck
  6. Carol are you still in need of help ! We only keep these topics open for 5 days before closing them !! Chuck
  7. Carol, great job ! We got rid of these 2 WebDiscover, ByteFence ! Most Registry cleaners are not worth using & they can remove things your system needs they some track your every move & sell your info !! Post the Malwarebytes' and the OTL logs when you get to them ! After we get you all clean then we will fix the problems you are having with "Accounts" !! Thanks Chuck
  8. Carol, after reading through these logs there is a lot we need to clean out & remove from your computer ! So after you run the AdwCleaner program again & have it clean everything, post the log ! NEXT Download the free version Malwarebytes' Anti-Malware (save it to your desktop). >>> https://www.malwarebytes.org/antimalware/ * Windows XP : Double click on the icon to run it. * Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" * On the Dashboard click on Update Now * Go to the Setting Tab * Under Setting go to Detection and Protection * Under PUP and PUM make sure both are set to show Treat Detections as Malware * Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked * Then on the Dashboard click on Scan * Make sure to select THREAT SCAN * Then click on Scan When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard Please paste the log back into this thread for review Exit Malwarebytes NEXT Download OldTimer to your desk top ! Links: http://oldtimer.geekstogo.com/OTL.com http://oldtimer.geekstogo.com/OTL.scr If you already have a copy of OTL delete it and use this version. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator). * Double click OTL.exe to launch the program. * Check the following. o Scan all users. o Standard Output. o Lop check. o Purity check. oExtra Registry > Use SafeList * Under Extra Registry section, select Use SafeList * Click the Run Scan button and wait for the scan to finish (usually about 10-15 mins). * When finished it will produce two logs. o OTL.txt (open on your desktop). o Extras.txt (minimised in your taskbar) The Extras.txt file will only appear the very first time you run OTL. * Please post me both logs. This may have to be broken into more than one post ! Post Next: 1. New AdwCleaner log 2. MBAM (malwarebytes) log 3. OTL log Thanks Chuck
  9. Hey Carol, the AdwCleaner program did not get ran correctly ! So i need you to re-run the scan again then after the scan make sure you click the "Clean" Button ! Then you will get a new log copy/paste it for me ! Thanks Chuck
  10. Howdy CarolAnn and welcome to BestTechie !!! My name is flashh4 (Chuck) and i will be assisting you with the cleaning of your computer. Run these 1 at a time & post each log as you get it ! Work them as your time permits you to !! If you don't understand something, please don't hesitate to ask for clarification before proceeding !!! You can PM me if you need to !! Perform all actions in the order given. Please stay with us until we give you the "All Clean Speech"! Just because the problem has stopped it may still need some clean-up ! Do Not Remove anything or run any tools/programs until advised to do so ! Please note that all instructions given are customized for this computer only, the tools used may cause damage if used on a computer with different infections. If you think you have similar problems, please post a log in the Malware Removal forum and wait for help. ============================== Download Farbar Recovery Scan Tool, or FRST, from the following location: FRST Download Link >>> http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ When you click on the above link you will be brought to a download page. Please click on the Download Now 32-bit version or Download Now 64-bit version button depending on the bit type of your Windows version. If you are unsure what bit-type your installed Windows is, please consult this tutorial: How to tell if you are running a 32-bit or 64-bit version of Windows >>> http://www.bleepingcomputer.com/tutorials/32-bit-or-64-bit-windows/ Once you click on the appropriate download button, you will be brough to a downloading screen, where if you wait, the download will automatically start. If you see a prompt asking if you wish to Run or Save the file, please click on the Save button and save it to your desktop. Your browser will now download FRST and save it on your Desktop. Now double-click on the FRST.exe or the FRST64.exe icon depending on which version you downloaded to start the program. Once you double-click the icon a User Account Control warning may also appear asking if you are sure you would like to run the program. Click on the Yes button to allow FRST to start. If no warning appeared, as shown above, then you should just continue reading. * FRST will now display a Disclaimer of Warranty window. Please read through this agreement, and if you agree to it, please click on the Yes button to continue. * At this point, please do not change any options and just click on the Scan button to begin the scanning ! * The scanning process can take a while, so please be patient while FRST scans your computer and creates and report that can be used by our helpers. When FRST is done generating the * reports it will create them as FRST.txt and Addition.txt in the same location as you downloaded and ran FRST from. If you ran it from the Windows desktop, then the reports will be made there. The program will then display a prompt stating that it has finished * Please click on the OK button and FRST will display the FRST.txt log in a Notepad window. * FRST will then display another prompt that states the second log, Addition.txt, is about to be shown as well. Press the OK button and a Notepad window will open that displays the Addition.txt log ! Copy & paste those logs for me !! NEXT AdwCleaner Please download https://toolslib.net/downloads/viewdownload/1-adwcleaner/ by Xplode onto your desktop. Double click on AdwCleaner.exe to run the tool again. Windows XP : Double click on the icon to run it. Windows Vista, Windows 7 & 8 : Right click and select "Run as Administrator" *Click on the Scan button. *AdwCleaner will begin to scan your computer like it did before. *After the scan has finished ....... This time, click on the "Clean" button. *Press OK when asked to close all programs and follow the onscreen prompts. *Press OK again to allow AdwCleaner to restart the computer and complete the removal process. *After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically. *Copy and paste the contents of that logfile in your next reply. *A copy of that logfile will also be saved in the C:\AdwCleaner folder. NEXT Please download http://thisisudax.org/downloads/JRT.exe]JUNKWARE Removal Tool and save to your desk top. Shut down your protection software now to avoid potential conflicts. * Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". * The tool will open and start scanning your system. * Please be patient as this can take a while to complete depending on your system's specifications. * On completion, a log (JRT.txt) is saved to your desktop and will automatically open. * Post the contents of JRT.txt into your next reply ! Re-Boot your computer now !! So to sum things up, i need you to copy/paste these logs: 1. FRST log(s) 2. AdwCleaner.exe (log) 3. Junkware log Thanks Chuck
  11. Moving Files

    What antivirus are you using ?? This is typical for some antiviruses !! Chuck
  12. Need Help...

    David Adam, Welcome to the forum !! You do realize this post is from 2009 don't you ?? Chuck
  13. Advertising Have Gone Wrong

    Welcome to the Forum Alex ! My guess would be someone joined the ranks of the unemployed !! Chuck
  14. Moving Files

    I think you click the 1st file to be removed then hold the CTRL and ALT while clicking the other files to be removed !! Hope that will help !! Chuck