Lou74

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About Lou74

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  1. Chuck, you rock!!! Would you like me to give you a shout out on Powell Valley Exchange? So thankful for your help and expertise
  2. oh my goodness Chuck, the laptop is running much nicer!! I probably need to get it protected now right? An install the up dates and remove the old versions of things? I am starting to get used to how things work lol!! Thank you for all your help so far...as per normal you have been a huge blessing, very good at what you do and I very much appreciate it!!! I have been more able to get it done in a quicker time frame this time!! Thank you for your efficiency also!
  3. Results of screen317's Security Check version 0.99.88 x64 (UAC is enabled) Internet Explorer 10 Out of date! ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Windows Defender WMI entry may not exist for antivirus; attempting automatic update. `````````Anti-malware/Other Utilities Check:````````` Adobe Flash Player 11.8.800.94 Flash Player out of Date! Mozilla Firefox 27.0.1 Firefox out of Date! ````````Process Check: objlist.exe by Laurent```````` Malwarebytes Anti-Malware mbamservice.exe Malwarebytes Anti-Malware mbam.exe Malwarebytes Anti
  4. actually, as I posted the last comment, the log appeared above!!
  5. looks like Norton was removed successfully. I did run the fix and posted the log...cant see it on here though...will look for it and post it again
  6. All processes killed ========== OTL ========== HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully! 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ deleted successfully. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\ not found. 64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D944BB61-2E34-4DBF-A683-47E505C587DC}\ deleted successfully. 64bit-Registry key HKEY_LOCA
  7. ok, I think that might be everything?
  8. OTL Extras logfile created on: 10/9/2014 10:20:56 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Susan\Downloads 64bit- An unknown product (Version = 6.2.9200) - Type = NTWorkstation Internet Explorer (Version = 9.10.9200.16863) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.60 Gb Total Physical Memory | 2.28 Gb Available Physical Memory | 63.42% Memory free 4.22 Gb Paging File | 2.77 Gb Available in Paging File | 65.64% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\W
  9. OTL logfile created on: 10/9/2014 10:20:56 AM - Run 1 OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\Susan\Downloads 64bit- An unknown product (Version = 6.2.9200) - Type = NTWorkstation Internet Explorer (Version = 9.10.9200.16863) Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy 3.60 Gb Total Physical Memory | 2.28 Gb Available Physical Memory | 63.42% Memory free 4.22 Gb Paging File | 2.77 Gb Available in Paging File | 65.64% Paging File free Paging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows
  10. # AdwCleaner v3.311 - Report created 09/10/2014 at 10:06:24 # Updated 30/09/2014 by Xplode # Operating System : Windows 8 (64 bits) # Username : Susan - MWPREP07102013 # Running from : C:\Users\Susan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BMWT6YZ8\adwcleaner_3.311 (1).exe # Option : Clean ***** [ Services ] ***** [#] Service Deleted : DatamngrCoordinator Service Deleted : F06DEFF2-5B9C-490D-910F-35D3A91196222 ***** [ Files / Folders ] ***** [#] Folder Deleted : C:\ProgramData\BitGuard [#] Folder Deleted : C:\ProgramData\Browser Manager [#] Folder Deleted : C:\Pro
  11. can you use those log files with the lines crossed through? It hasn't done that previously when I have posted logs
  12. Malwarebytes Anti-Malware www.malwarebytes.org Protection, 10/9/2014 9:23:11 AM, SYSTEM, MWPREP07102013, Protection, Malware Protection, Starting, Protection, 10/9/2014 9:23:11 AM, SYSTEM, MWPREP07102013, Protection, Malware Protection, Started, Protection, 10/9/2014 9:23:12 AM, SYSTEM, MWPREP07102013, Protection, Malicious Website Protection, Starting, Protection, 10/9/2014 9:23:12 AM, SYSTEM, MWPREP07102013, Protection, Malicious Website Protection, Started, Update, 10/9/2014 9:23:15 AM, SYSTEM, MWPREP07102013, Manual, Rootkit Database, 2014.2.20.1, 2014.10.8.1, Update, 10/9/2014 9:23:21 AM,
  13. Don't know why there is a line through all the text of the above log?
  14. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.3.2 (10.09.2014:1) OS: Windows 8 x64 Ran by Susan on Thu 10/09/2014 at 8:55:49.94 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services Failed to stop: [service] datamngrcoordinator Successfully stopped: [service] torchcrashhandler Successfully deleted: [service] torchcrashhandler Successfully stopped: [service] videodownloadconverter_4zservice Successfully deleted: [service] videodownloadconverter_4zservice ~~~ Registry Values Successfully deleted: [Registr
  15. # AdwCleaner v3.311 - Report created 09/10/2014 at 08:43:20 # Updated 30/09/2014 by Xplode # Operating System : Windows 8 (64 bits) # Username : Susan - MWPREP07102013 # Running from : C:\Users\Susan\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BMWT6YZ8\adwcleaner_3.311.exe # Option : Scan ***** [ Services ] ***** Service Found : DatamngrCoordinator Service Found : F06DEFF2-5B9C-490D-910F-35D3A91196222 Service Found : torchcrashhandler Service Found : VideoDownloadConverter_4zService ***** [ Files / Folders ] ***** File Found : C:\Program Files (x86)\Mozilla Firefox\br